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Saimah Kalam

Possessing a friendly and approachable demeanour, I adeptly address customer inquiries and comprehend their needs.
About

With a year of experience at Next Plc, I excel in customer service, inventory management, and problem-solving in high-pressure retail settings. My adaptability and dedication ensure enhanced customer satisfaction and efficient store operations.

Previous Brands
Next Plc
Work Experience
Sales Associate
Oct ‘22 - Oct ‘23
Next Plc

During my time at Next PLC as a sales associate, I had the opportunity to be fully engaged in a dynamic and high-velocity work environment that consistently compelled me to strive for excellence. Working with diverse colleagues, I refined my customer service, communication, and problem-solving expertise. I approached every assignment with vitality and commitment, whether it involved enhancing customer satisfaction or proficiently overseeing inventory management. • Engaging with customers and working with a diverse group of colleagues to resolve issues by using knowledge acquired from previous tasks, whether in person or via phone conversations. • Broadened my comprehension of high-pressure situations and developed more effective time management skills. • Enhancing my versatility across various responsibilities, adapting to new given roles quickly and efficiently. • Improved customer satisfaction by providing knowledgeable and friendly service.

Retail Experience
Retail Category
High street
Work Environment
Boutique
Shopping centre
High street store
Product Category
Womenswear
Menswear
Beauty & Fragrances
Accessories
Watches & Jewelry
Footwear
Responsibilities
Client Help
Complaint handling
Styling
Client Advising
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Languages
English - Native
Bengali - Fluent
Education & Training
Greenshaw High School
‘22 - ‘24
A level
Chemistry