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Djelly Myriam Madou

Customer Service Assistant
About

As an experienced customer service professional with three years of experience, I am highly motivated and target-driven, with exceptional attention to detail and follow-up skills. I am reliable, organized, I can work effectively both as a team player and autonomously. I thrive under pressure and excel at providing exceptional customer experiences. With a confident and enthusisatic attitude, I am eager to take on new challenges and bring my skills to the next level.

Previous Brands
Euro Disneyland
Kinougardes
La Poste
MASTER OF TOUCHES SPA
QUEEN ESTHER SPA
Work Experience
Beautician
Apr ‘21 - Sep ‘22
MASTER OF TOUCHES SPA

Carry out reception duties Handling telephone enquiries ,booking clients in and dealing with customer queries Face and Body care Pedicure and Manicure Store Opening/ Closing Maintain the cleanlinss and hygiene of the salon Taking Payment Communicate with customers about possible issues

Trainee Beautician
Sep ‘20 - Dec ‘20
QUEEN ESTHER SPA

Carry out reception duties Handling telephone enquiries, booking clients in and dealing with customer queries Beauty treatment training

Customer services assistant
Aug ‘20 - Sep ‘20
La Poste

Receipt and arranging the despatch of parcels Weighing and measuring parcels and letters, working out postage costs and selling stamps Using computer Ensuring that the shop is clean and tidy and that stock is displayed appropriately Taking payment with card machine

Customer services assistant
Jul ‘19 - Aug ‘19
La Poste

Receipt and arranging the despatch of parcels Weighing and measuring parcels and letters, working out postage costs and selling stamps Ensuring that the shop is clean and tidy and that stock is displayed appropriately

Feb ‘19 - Jul ‘19
Kinougardes

Doing fun activities such as games reading. Helping children with homework and school projects Picking up child from school, accompanying to sport activities preparing food Work experience

Waitress
Dec ‘18
Euro Disneyland

Retail Experience
Retail Category
Other
Work Environment
Other
Product Category
Beauty & Fragrances
Responsibilities
Greeting
CRM
Complaint handling
Styling
Transactions
Cash register
Store Maintenance
Stockroom management
Languages
French
English
Education & Training
STC Apprenticeship
‘21 - ‘23
LEVEL 2 and 3 Beauty therapy
Edgar Quinet Paris 09 arrondissement
‘18 - ‘19
Baccalauréat STMG Marketing (A Level)