I am a versatile, creative and dynamic professional with a friendly approach, enthusiastic about my work and experienced in retail. Luxury, Admin, Operations and Customer Service. Currently seeking opportunities to enhance my skills with dedication and commitment to excellence.
Provide excellence customer service to clients and dealers to ensure that sales orders are processed and finalize. Assisting clients inquires via phone, email or in person and provide information about products and availability. Weekly support the sales team on shop floor and conduct regular stocktakes. Maintain accurate and up-to date customer records, sales, data and orders history in CRM system-Sales Force. Handle clients repairs within RADIX system ensuring a smooth and customer friendly process.
Monitor and prioritise incoming mail, calls on a daily basis responding or redirecting between UK, Spain and New York. Coordinate and organise with the shipping to ensure timely and accurate delivery of customer orders. Successfully coordinate occasional away days, Christmas parties, teams outings and divisional meetings, adhering to specified timeframes and budgets.
Identified and reported new fashion trends in weekly team meetings. Collaborated on buying goals and future styles across departments. Source materials for AW 20/21collection and product development. Participating in critical path meetings and assisting fitting and samples conduct by otters buyers.
Achieving 42% increase in sales over the past 6 months. Delivery excellent customer service assessing clients preferences and needs to make personalized product recommendations. Maintaining visual display. S A L E S MARGARET LUCAS T N A EX E C UTI VE A S S IS T