With over 4 years of retail experience at Lenovo and Tanishq Jewellery, I excel in customer service, upselling, inventory management, and setting up promotions. Skilled in handling complaints and enhancing the customer experience, I thrive in dynamic retail environments. Basic proficiency in English, Hindi, and Bengali.
• Overall responsibility of the Store and team members in the absence of the Store Manager • Maintain up to date product knowledge and upsell new product ranges • Identified or recommended product based on customer specifications • Maintained accurate inventory and ensured that shelves were well stocked • Complete opening and closing procedures • Assist and train juniors • Manage customer complaints through to a satisfactory resolution • Set up in-store promotions and ensure customers are reminded of any relevant offers and discounts
• Consistently exceeded monthly sales targets, driving a 25% increase in revenue • Negotiated long-term contracts with major clients, resulting in a 20% increase in repeat business and improved customer loyalty • Collaborated with the marketing team to develop targeted sales materials • Greet new and existing customers, tailoring services and selecting appropriate products to meet their needs and expectations • Manage customer complaints through to a satisfactory resolution, escalating the issue to the Store Manager if required • Manage the checkout including processing orders, refunds, and processing transactions via both cash and card • Complete daily till reconciliation, reporting any discrepancies to the Store Manager • Set up in-store promotions and ensure customers are reminded of any relevant offers and discounts
I worked alongside Sudipta in Tanishq. She is a great team member. A quick learner and highly enthusiastic about her work. An asset to the team and I would recommend her strongly