PS
• P&L Management forWest of Europe: 9 M€ à 10 M€: • AOP and Budget definition • Monthly Forecasts and budget management • PSTeam profitabilty (BU > 80%,GM > 40%) • Turnover improvment by 7% on average /Year. • PS Team of 25 to 30 people to manage International customers (Ahold Delhaize Belgium, Sephora, Kiabi, SystèmeU, Intermarché…): • Delivery Services Management • Customer satisfaction improvement • Programs Management inAGILE mode - Capacity Model • Relationship between different services : maintenance & support,sales, finance, presale, PS, R&D, Products, HR…
• Internal and external relationships, teams progression and motivation (10 to 29 people) • PNL for professional services, monitoring and improvement of team profitability (Increase from 37% to 68% loaded in 3 years). • Standardization of processes, documentation and project methodology (Prince 2). • Creation of a 1st and 2nd line support service (up to 7 people). • Animation of a team of 25 to 30 people in the different tasks: pre-sales, projects,support, training, HR ... • European partners network implementation - Germany (10 people), Italy (50 people), Russia (100 people), Poland (10 people), Sweden (10 people), Denmark (30 people) ... • Interface between the different departments: commercial, pre-sales, project,support, R&D, HR,General Management ... • Digitalization processes and implementations (internal and external) MANAGEMENT ____________________