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Mahfuza Ahmed

I'm a dedicated luxury retail professional with strong customer service skills and a passion for personalized service.
About

Experienced Sales Associate with a strong background in luxury retail. Skilled in customer engagement, upselling techniques, and product knowledge. Adaptable and motivated to thrive in dynamic retail environments. Seeking temporary roles to further develop my retail expertise.

Previous Brands
Crest Academy
Stephanie Jackson Recruitment
University of Kent
Monica Vinader
Work Experience
Learning Support Assistant
Jun ‘23 - Now
Crest Academy

• Provided support to SEN and non-SEN students in an inclusive classroom environment. • My responsibilities included assisting the teacher in delivering tailored lessons, offering individualised support to SEN students, fostering a positive and inclusive classroom atmosphere. • Collaborating with the teaching team to ensure the diverse learning needs of all students were met effectively. • Providing 1:1 support to students with additional needs outside of lessons within science.

Luxury Sales Associate
Sep ‘20 - Jan ‘24
Stephanie Jackson Recruitment

- Actively engaging with customers, identifying their needs, and suggesting appropriate products to enhance the shopping experience. - Utilising upselling techniques to increase sales and meet individual and store sales targets. - Demonstrating a deep understanding of luxury products and brands carried by the retail store to assist customers with informed purchasing decisions

Student Helper
Sep ‘20 - Jun ‘22
University of Kent

• Being a friendly presence, assisting new student with enquiries across campus and giving tours of the campus. Other duties include promoting Employability Festival and helping students who are self-isolating. • This role enabled my ability to develop my interpersonal skills, resolving concerns and acting professionally.

Sales Associate
Oct ‘18 - Feb ‘19
Monica Vinader

• Worked full time during my gap year to contribute to the development of the brand's image by giving a personalised, bespoke luxury service. • Contributes towards the store reaching and exceeding weekly, quarterly and annual objectives and goals; also responsible for reaching and exceeding personal sales goals. • Enhanced my ability to work independently but as part of a wider team, as well as being adaptable and thinking on my feet.

Retail Experience
Store Approvals
Selfridges
Harrods
Retail Category
Luxury
High-end luxury
Premium
High street
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
High street store
Product Category
Womenswear
Menswear
Accessories
Watches & Jewelry
Beauty & Fragrances
Responsibilities
Stock control
Store Maintenance
Delivery processing
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Greeting
Client Help
Product labelling
Product setup
Open/closing store
Languages
English - Native
Education & Training
The University of Kent
‘19 - ‘23
Bachelor of Science