With extensive experience in luxury retail, I excel at customer service and sales. Proficient in beauty therapy (NVQ 2), I am adept at guiding customers to optimal product choices while consistently surpassing KPIs. Passionate about delivering exceptional experiences in dynamic retail environments.
www.spacenk.com My duties were to assist with promotion and sales of luxury personal care and beauty products. I was able to guide customers on their "skin-care journey" whilst working towards achieving optimum revenue for the company by regularly fulfilling and surpassing KPI's, in terms of Average Transac tion Values and Average Unit Sales. I enjoyed regular and comprehensive training from SpaceNK and from the various representatives of the many leading beauty industry brands the company stocks and feel I have gained a very broad but deep understanding of what a customer may need to help them in their quest for a good appearance and optimum overall health. Always delivering a superlative customer service experience I have received many excellent re views of my performance from regular SpaceNK customers… Have also achieved consistent sales figures which contributed to very successful, branch revenue, regularly out-performing others in the team on a weekly basis. I was also able to utilise skills gained by achieving an NVQ 2 in Beauty Therapy.
www.deverell smith.com As a part-time, on call, New Homes Sales Advisor, I worked, on a contract basis, at several Luxury New Homes Construction sites, in a Pre-sales position, helping potential buyers to consider and buy new houses and apartments, mainly off-plan. Responsible for diary management, house view ings and relevant tracking and reporting of metrics to Head Offices of Persimmon, St. Modwen, Bexley Homes and several more!
www.oka.com I delivered an exceptional customer service experience, working in a small, highly focused team, to clients seeking advice and guidance whilst buying OKA's unique, luxury furniture and home ware accessories. Enjoyed success being back on the shop-floor in a customer facing role. I worked at several of OKA's Interior Design led stores and am proficient in processing a sale from first en quiries via up-sale to final financial commitment. I am trained and conversant with till practice and giving customer refunds but also happy to work, back-stage, with the unpacking of stock and visual merchandising.
Responsible for sales of Gidgit product into UK and US based Homeware companies and online sales platforms, mainly Amazon.
www.satcase.com As the Recruitment Director of SATcase Ltd. I filled the role of sourcing, attracting, interviewing and on boarding key personnel during the start-up phase and early development of the company, main ly using networking and headhunting skills plus occasional use of LinkedIn and professional, relat ed Job Boards. Recruited a wide number of specialist roles, Operations Manager, CAD Designer, Lead Design Engineer, Software Developer, PR Manager, Billings Manager, Sales Executives, Accounts As sistant. As a Co-Founder, an Investor and Director in the business I also liaised with all partners and sup pliers including UK and European Electronics companies, Materials Suppliers etc and generally provided a very "hands on" approach to all aspects of the business.
www.lifeflightpanama.com Lifeflight Panama was the first dedicated Helicopter Air Ambulance Emergency Service to exist in Panama City, Republic of Panama. • Solely responsible for the sourcing and on-boarding of personnel, across all areas of tal ent, during the company's "start-up", Helicopter Pilots, Medical Director, Paramedics, Search & Rescue team and Office staff.
www.aplin.com Specialised in Permanent, Interim and Contract placement of top-tier Professionals into Alberta businesses. Sourcing for small, local firms to large, multinational organisations. • Sector specialised in sourcing/headhunting and supply of Supervisory/Managerial, Execu tive and Sales Professionals, chiefly for prestigious Oil and Gas producers. Through suc cessful business development and performance, professionalism, honesty and integrity I secured repeat business and partnering agreements, working both retained and contin gency searches. • Managed a small staff team to drive the 'end to end' recruitment cycle through solid ac count management. • Responsible for sourcing and conversion of new business leads and continued support of current customers, by telephone and personal networking. • Mentoring of applicants, chiefly project control professionals and engineers, in Career Management, CV Writing, Interview Technique and Self Promotion. • Extensive knowledge and practice with Applicant Tracking Systems, Max-Hire, Taleo and use of in-house Psychometric Testing. • Coaching to personnel within HR departments, regarding Successful Interviewing, On boarding Strategies, Staff Attraction/Retention and Employee Law. • Regular mining of on-line Recruiting boards, LinkedIn etc. plus active participation with Calgary Networking bodies. Regular attendance of Petroleum Club, Chamber of Com merce and Rotarian meetings, Industry and University Graduate Job Fairs. • KPI's High conversation rate of applicants placed to permanent positions. Low rate of "Fall offs". Average number of applicants interviewed on weekly basis, 10, Job Placements, 2, Company Visits and Job Orders taken, 4. Surpassed given annual revenue targets. 1st year billing $200,000 • Accrual of complimentary testimonials from satisfied clients and applicants.
www.bluearrow.co.uk Recruitment consultant, responsible for the promotion and sales development of company's per manent placement of Office Practice and Commercial personnel. • Co-ordination of the office's marketing and sales plans led from Head Office, e.g. On-line staff attraction/incentive programmes, delivery of and participation in Diversity in the Work place, Work-Life Balance workshops, Lunch and Learn sessions. • Full implementation of recruitment methods for local blue-chip clients, e.g. KPMG, Bayer, Vodafone. • Six month, in-house placement to recruit specifically in HR vertical for SONY, UK. Respon sibilities included external and internal interviewing, on-boarding of new employees, con sistent employee performance reviews, "sick" interviews, exit interviews for both perma nent and contract hires. Continuous liaison with in-house HR dept. to ensure regular re view of new and imbedded systems and produced quantifiable results, as required by de partment management team leaders, e.g. level of staff turnover, employee job satisfaction.
www.knightfrank.co.uk New Construction Sales Consultant/Co-ordinator/Negotiator, employed on a contract basis. Worked in a small team responsible for the marketing, showing of semi-built and fully finished "show" homes, progression of off-plan sales and all associated coordination/administration of apartments and executive homes. • Properties ranged in price from city centre apartments at £150,000 to executive homes at £700,000. • Achieved 100% of sales targets well within the developers' deadlines. • Offered consecutive contractual work with both companies due to successful repeat per formance in sales figures for assignments with David Wilson Homes, Bryant, St. George PLC, and Hills and probably the fact I made plenty of pots of tea for the workmen on-site!
www.angusone.com Responsible for promotion of Angus One's professional recruitment services, by arranged and prospect visits to new and existing businesses in Greater Vancouver. • Co-ordination and management of a portfolio of high profile clients, within the Office, Fi nance, HR and IT sectors. Implementation of recruitment for middle management roles, within companies such as McDonald's, IBM, Google, Electronic Arts. • Target driven and well used to surpassing given Key Performance Indicators.
Alexander Mann Solutions. www.alexandermannsolutions.com www.vodafone.co.uk Invited back to position I covered, previously, at Vodafone, for AMS. See Vodafone entry on CV, below Quintiles…
www.quintiles.com Worked, on contract, as an integral part of a small, proactive team, which deals primarily with can didate applications for Quintiles (Pharmaceutical Sales Reps., Call Centre Agents and Nurse Advi sor roles) My role was to partner with clients and recruiting managers to provide medical sales professionals within agreed timescales and with specific requirements, involving posting job adverts, phone screening and face to face competency based interviews, advising on suitable candidates. Acting as a key support function for a team of field based Talent Resource Managers, my role included taking job briefs, phone sourcing, pre-screening/interviewing and face to face interviewing, dealing with offers, processing applications, following up on interview outcomes, diary management and undertaking candidate searches through internal and external job boards. Extensive use of internal Talent Pool, plus LinkedIn and related Pharmaceutical Job –boards, E-med careers and Pharma jobs. • Assisted with the design, organisation and implementation of in-house and external As sessment Centre Days, across the UK, for Medical Sales Reps., Territory Managers and Call Centre agents, on behalf of Quintiles and partnered Pharmaceutical companies, e.g., Bayer, Astra Zeneca, J&J, Bayer and GSK. Attended industry networking events and Uni versity graduate fairs in London and Birmingham. • Provided bespoke training to Hiring Managers on best practice and the need for adherence to delivery targets such as process excellence, time to hire and percentage of direct hires versus agency. Helped to improve strategic management of local and international hiring managers. • Daily use of Taleo, ATS software for Recruitment Administration. • Management of Recruitment Agencies. • Completed two projects, review of Recruitment PSL and review of potential Profiling/Psy chometric testing providers, for Head of Commercial Staffing, UK. • Assisted Head of Commercial Staffing and Call Centre Manger with preparation for Weekly Team and Management meetings with Key Stakeholders, by providing information on cur rent recruiting activities within the Commercial team and preparing corporate presenta tions. • Filled required headcount quota, ahead of time to hire and under budget. Negated agency use.
Alexander Mann Solutions. www.alexandermannsolutions.com www.vodafone.co.uk Interim, contract role at Vodafone UK, recruiting at executive level, account directors and regional sales managers, store advisors and customer care advisors for Vodafone's retail outlets and cus tomer service contact centres. • Regular sourcing techniques employed, in-house database search, direct, online advertis ing and social media including Job Boards and LinkedIn, plus pre-screening, telephone and face to face interviewing, competency based interviewing, psychometric testing, Thomas and SHL and on boarding of pertinent candidates. Concentration on volume re cruiting of retail store managers, customer service advisors and sales personnel plus con stant use of Peopleclick, Adapt and Taleo ATS software and related MS systems. • Assisted with the design, organisation and implementation of Assessment Centre days, in several UK locations. • Assisted several CRMs with administrative and confidential tasks plus regular reporting of metrics to Management, by Excel spreadsheet. • Delivered consistent, positive results in a high pressure, volume business environment. Surpassed KPI's, in terms of number of "phone screens" and "interview to hire" ratios. Re ceived recognition from senior management and other Vodafone staff for a quality perfor mance, as well as commendation for team spirit and ability to multitask!
www.hamptons.co.uk Sales Office Management. • Telephone marketing to clients and vendors, assessing property values, taking instructions to sell properties on behalf of vendors, collating and producing house details and press adverts. Overseeing sales through to final completion. • Responsible for motivation and supervision of a small, sales team. • Surpassed sales targets whilst performing in a very competitive market place. Ten year break from full time employment to stay "at home", bringing up two children. Part time work, mainly in Men's and Women's Fashion Retail, selling French and Italian luxury brands, eg Ermenegildo Zegna, d'Avenza and Lanvin. Also gained an NVQ 2 In Beauty Ther apy in 2003.
www.select.co.uk Responsible for the profitable performance of a team of 250+ Office Administrative staff, "Contrac tors". Successfully tendered for PSL of the RAC, when the organisation moved its HQ from Croydon to Bristol. • Skills required included Sourcing, utilising national Advertising programmes and on-line career sites, Headhunting from relevant competition, Pre-screening, Direct Interviewing, Matching and Referencing. • Responsible for helping to develop and implement an in-house, comprehensive training and testing programme for candidates in products such as MS Word, Excel, Outlook etc. • Awarded "Consultant of the Quarter" title, in 1990, in recognition of superior sales perfor mance and improved office revenue.
Responsible for the sales and promotion of display and lineage advertising space in British Tele com's "Yellow Pages". Covered nine geographical areas of the UK. • Promotion within the team to a leadership role. Achieved company recognition as a high revenue earner.