With over a year's experience in retail, I excel at customer service and product knowledge. Fluent in English and French, my client-centric selling skills often result in repeat business. Experienced in luxury retail environments, I am adaptable and thrive in fast-paced settings.
• Developed strong product knowledge and demonstrated the ability to explain product features and benefits to customers effectively. • Attract new customers. • Inspire clients with expertise on beauty trends and product. • Display exceptional, client-centric selling skills with a drive for results with integrity. • Built and maintained strong relationships with clients, resulting in repeat business and referrals. • Successfully identified and resolved customer complaints and concerns, resulting in increased customer satisfaction. • Resolved an average of 50 customer inquiries face to face and over 10 via phone call daily. • Demonstrated strong communication skills and the ability to actively listen to customers to understand their needs and preferences. • Maintained a positive attitude and demonstrated a strong work ethic, contributing to a positive team culture and overall sales success.
I do make up for people for their different ceremonies ( outings, mariages, dates…) as a freelance make up artist
• Providing customers with an amazing experience as you help them with things like sizes or styles, purchases, or returns. • Setting up a good-looking shop floor with full shelves, tidy fitting rooms and all the latest fashions, as well as keeping a tidy and well-organized stockroom. • Delivering a fast, friendly, efficient experience at till points, processing queries, voids, and returns. • Receiving, unpacking, and checking off new deliveries. Getting our products on to the shop floor and ensuring they're all correctly priced - all while making sure everything meets our high standards.
• Taking bookings, cancellations and organizing reservations calendar. • Making car parking arrangements. • Front desk operations including greeting and welcoming guest upon arrival. • In charge of check in and check out process. • Act as a liaison between hotel guests and local travel companies. • Answer telephone calls, emails and in-person queries about hotel services. • Monitor visitors access and maintain security awareness. • Assist guests in storage of valuables. • Solicited feedback from guests through questionnaires to evaluate guest level of satisfaction.