Experienced retail sales associate with strong customer service skills from roles at Selfridges and Sainsbury's. Proven ability to manage high-pressure environments, train new staff, and ensure smooth store operations during peak times.
• In charge of running the Christmas shop under high pressure and successfully liaising with department managers to ensure smooth operation during peak times • Responsible for training new colleagues and being the first point of call for all queries.
• Responsible for designing and releasing social media posts on events and projects • Organised events via email with the team and external participants • Managed company LinkedIn, Website, YouTube, Twitter, Facebook and Instagram and created content for each application • Supported the CEO in multiple projects to produce publicity materials and designed social media campaigns whilst building relationships with the company employees.
• Covering for absent staff over the Christmas break • Refining communication skills by liaising between management and staff for the efficient running of the store • Very good experience with customer service and communicating with colleagues and customers.
• Organising and counting stock • Managing the team and allocating tasks • Serving customers at checkout and answering queries for smooth exit to the store.