With extensive experience leading teams at The Co-operative Group and Sainsbury's, I've excelled in sales, stock optimisation, and customer service. Fluent in English and basic French, I thrive in fast-paced retail environments, consistently surpassing KPIs and enhancing customer satisfaction through innovative training and efficient stock management.
• Orchestrated team breaks and ensured smooth shift operations, enhancing productivity and customer satisfaction. • Proactively engaged with delivery drivers to optimise stock handling processes, improving inventory management. • Demonstrated strong leadership and conflict resolution skills, maintaining a positive shopping atmosphere. • Executed successful product plans during peak seasons, leading to top sales and surpassing KPIs • Implemented innovative training programs for team members to enhance product knowledge and sales techniques, resulting in increased upselling opportunities and customer loyalty.
• Exceeded KPIs by effectively responding to customer inquiries and enhancing customer satisfaction. • Completed rigorous remote call delegation training, improving call resolution efficiency and client satisfaction. • Enhanced communication and problem-solving abilities through extensive customer service training, surpassing KPIs for call resolution efficiency. • Regularly sought feedback from supervisors and peers to evaluate own performance, demonstrating commitment to continuous self-improvement and professional development. • Initiated self-paced learning initiatives, engaging in additional training and skill development activities outside of mandatory requirements to further enhance performance and contribute to team success
• Efficiently picked items and restocked shelves, ensuring timely fulfilment of customer orders. • Demonstrated proficiency in meeting and exceeding key performance indicators (KPIs) such as order accuracy and productivity targets. • Collaborated with team members to optimise picking processes and enhance efficiency, contributing to exceptional customer service. • Took charge of training new team members on standard work procedures, showcasing best practices in picking, restocking, and customer interaction, ensuring seamless integration and consistent performance excellence across the team.