I have extensive experience in retail and beauty environments, excelling in customer service, stock management, and product recommendations. I am skilled at using social media for customer engagement and adaptable with tasks and schedules to ensure smooth store operations.
As a Receptionist my duties included: • Delivering high quality customer service • Informing the customer on the allergy test of dying hair • Demonstrating proper use of skin care products • Identify customer needs and recommend colour and skin care products based on their preferences • Explain to customers how to use hair care products they're interested in after dying colour • Advise customers on how to take care of their skin rush • Replenish stock as needed • Using Chinese social media to reach out to new customers and post achievement exhibition • Updating weekly store reports and monthly reports • Arranging in store achievement exhibition events • Following up with the customers via phone and email
Working as an Assistant Store Manager my duties included: • Managing stock control and orders from multiple suppliers • Ensuring staff members have their correct shifts and making sure stock is placed in the right locations within the store • Creating an online customer base via social media (Facebook, WeChat and WhatsApp) • Dealing with customers daily for issues and general customers' needs • Keeping the store and stockroom clear and clean • Opening and closing of the store • Closing the cash register and consolidating the customer payments at the end of each day • Managing store fire safety
As a customer service assistant my duties included: • Working on the kiosk • Assisting customers with complaints or issues • Keeping shelves well-stocked • Rotating products • Answer work phone regarding customer queries • Training new staff in the running of the department