A retail professional with experience in customer service and order management at YOOX NET-A-PORTER and Sussy Andy Fashion House. Fluent in French, English, and Yoruba, I expertly handle diverse customer interactions, showcasing adaptability across fast-paced retail environments.
• Locating the correct goods as per customer orders using barcodes and serial numbers • Using warehouse machinery to move goods from storage areas to packaging areas • Inspecting goods for damage or faults before they are packed • Using industrial packaging materials, such as cardboard boxes, wooden pallets and bubble wrap to safely and securely package goods • Loading packaged goods into containers for shipping • Completing paperwork or entering data into software to allow orders to be tracked • Ensuring that storage areas are kept fully stocked at all times • Following health and safety policies and procedures in the warehouse
• Manage a large amounts of incoming phone calls, emails and live chats. • Build sustainable relationships and trust with customers' accounts through open and interactive communication. • Meet personal/customer service team sales targets. • Handle customers' complaints, provide appropriate solutions and alternatives within the time limits; follow- up to ensure resolution. • Keep records of customer interactions, process customers' accounts and file documents. • Assist determining pricing schedules for quotes, promotions and negotiations.
• Monitored case progress and notified the immigration lawyer on any concerns, potential problems and contributing information to the team's case review. • Responded to about 270 enquiries in a week and resolved 86% of clients' complaints through phone, emails, live chats and in-person. • Converted 55 percent enquiries to sales. • Conducted business reviews and client satisfaction survey to ensure clients were satisfied with the service rendered. • Concluded cases by verifying outstanding balances and prepared settlement documentation.
• Assisted in payroll disbursement for a team of 5 employees. • Prepared candidate portfolios and headhunted for best fits for new position openings. • Posted job descriptions online, responded to candidates, and assisted in interview processes from start to finish. • Maintained 100% accuracy and timely schedule of updating employee records, accounting for new hires and employee resignations.
• Liaised with the Nigerian Port Authority on behalf of the clients-importers and exporters, to ensure proper documentations are complete for clearing goods at the port of delivery. • Confirmed the authenticity and tracking of consignments. • Ensured compliance with organizations control measures and monitoring of turnaround time on service desks through the conduct of spot-checks. • Provided technical support to the customer service department. • Responded to over 400 enquiries weekly from all over the world and resolved clients' issues regarding their consignments. • Awarded the "Best Employee of the year" in 2016.
• Taught French language to secondary students between the age of 10 years 14 years • Developed methodologies customized for each of my students learning pace and evaluated the effectiveness of the mythologies through weekly performance test