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Aleena Haroon

I am a fast learning individual who has lots of customer service experience. I also have excellent computer proficiency.
About

I am a dedicated retail professional with extensive customer service and sales experience. I excel in delivering excellent customer experiences, processing transactions accurately, and ensuring efficient store operations.

Previous Brands
Barista, Costa Coffee
Classic Trends Flowers
Financial Times
Work Experience
Barista, Costa Coffee
Jul ‘22 - Now
Scoffs Group

• Delivered great customer service by receiving orders, responding to inquiries, and offering advice while dealing with clients in a kind and professional manner. • Processed credit card and cash transactions with accuracy, keeping accurate sales and inventory records. • Effectively collaborated with team members to guarantee efficient and productive store operations while continuously satisfying consumer needs.

Internship
Jun ‘22 - Jun ‘22
Financial Times

Work Experience (Online) • Developed a comprehensive project plan for a crime-detecting app in collaboration with a team, demonstrating strong teamwork and project management skills. • Utilised Google Meet for effective presentations and remote collaboration, including interviews with professionals at The Financial Times.

Admin Support
Jan ‘16 - May ‘21
Classic Trends Flowers

• Arranged and managed appointments with clients, ensuring all bookings and deliveries were accurately confirmed and executed. • Maintained and organised the diary of events, ensuring all key dates and appointments were efficiently managed. • Promoted the company's social media platforms, enhancing online presence and customer engagement through strategic content and interaction. • Supported and delivered events, including wedding ceremonies and meetings.

Retail Experience
Retail Category
Other
Work Environment
High street store
Product Category
Other
Responsibilities
Greeting
Client Help
Upselling
Cash register
Transactions
Returns & Exchanges
Client Advising
Product setup
Product labelling
Order preparation
Health & safety
Languages
English - Native
Urdu - Native
Education & Training
University of Westminster
‘23 - ‘26
Bachelor of Science
New City College
‘21 - ‘23
DMM