With strong customer engagement skills and a passion for retail, I excel in dynamic environments. My experience includes personalised service management, team coordination, and effective communication. Flexible with my schedule, I'm eager to contribute positively to your team.
•Customer Engagement: Provided a warm welcome to incoming students, effectively distributing orientation materials and engaging in meaningful conversations to create a friendly and inclusive atmosphere. • Service Management: Managed a busy coffee and dessert station, tailoring service to meet diverse preferences, ensuring each student received personalized attention. • Information Support: Skillfully handled a wide range of inquiries about academic programs and campus services, offering detailed explanations and personal insights to enhance student understanding and comfort.
• Team Management: Demonstrated by spearheading the development of the sustainability report, effectively guiding a team of three through the project's milestones. • Effective Communication and Coordination: Highlighted by regular meetings with management to discuss and actively communicated and coordinated with them to understand Traco.UK's strategic vision and tailored the report accordingly to support the company's long-term goals.
• Cross-Departmental Project Leadership: Led the communication and collaboration across Member Operations, Platform Management, and technical teams, driving the successful execution of the '10th Anniversary Event' pop-up feature. • Design and Technical Integration: Coordinated closely with development and UED visual design teams, ensuring a smooth transition from design concepts to technical deployment, which resulted in improved user engagement and satisfaction.
Personalized Customer Service: Expertly assessed client needs to recommend tailored educational products, including General English, Business English, and IELTS preparation courses. Performance Tracking: Consistently monitored client progress and satisfaction, adeptly adjusting service strategies based on direct feedback. Market Analysis: Continuously analyzed educational trends to ensure our course offerings were competitive and met market demands, maintain the company's leading position in the education sector. Collaborative Teamwork: Actively collaborated with colleagues to share knowledge and refine service practices.
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