Dedicated and results-driven professional with proven success as a Customer Service Representative. I am enthusiastic about securing a challenging role in the industry where I can apply my expertise in providing exceptional customer service, building lasting customer relationships, and exceeding sales targets Eager to leverage strong interpersonal skills, attention to detail, and a proactive attitude to contribute to the team's success while gaining valuable experience.
• Provided exceptional customer service, assisting customers with product inquiries and purchases. • Maintained a clean and organized store environment, ensuring merchandise displays were visually appealing. • Processed transactions accurately and efficiently, handling cash and card payments. • Collaborated with team members to achieve sales targets and improve overall store performance. • Received commendations from store management and customers alike, acknowledging outstanding service and product knowledge. • Leveraged strong problem-solving abilities, addressing customer inquiries, and providing personalized recommendations tailored to their needs and preferences.
• Conducted in-depth data analysis to identify business trends and opportunities. • Collaborated with cross-functional teams to implement process improvements, resulting in a 85% increase in efficiency. • Developed and maintained comprehensive reports for management, enhancing decision-making processes. • Demonstrated strong organizational and time-management skills in a fast-paced corporate environment.
• Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience. • Achieved the weekly targets in a high-pressure performance driven competitive environment. • Diligently communicated and primed the lead through channels like email, WhatsApp, SMS, calls • Always monitored self-performance while also contributed to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc.
• Processed customer payments quickly and efficiently, resulting in a 50% decrease in wait times. • Built strong relationships with customers by providing personalised service, resulting in a 77% increase in repeat customers. • Created and maintained accurate records of customer orders, returns, and exchanges. • Provided excellent customer service, resulting in an 83% increase in customer satisfaction scores. • Established and maintained a clean and organised store environment, resulting in a 90% increase in customer satisfaction.