-Manage the operational needs during new store openings. Since 2019, I have opened 10+ stores worldwide (Asia, Europe, and AMER) defining setouts for POS, security, traffic counting, and music as well as setting out stock rooms and capacities. -Manage the operational needs during store closings and Covid -Brand BPO on all retail projects. -Working with the merchandise team to establish seasonal uniforms, setting guidelines, and ensuring rollout/training. -Wrote, devised, and implemented World Wide Retail Policies and Procedures, ensuring continued compliance by working with the audit team and reviewing the stores' online assessments.
-Manage the operational needs during new store openings. I managed the operational opening of 50+ stores worldwide (Asia, Europe, and AMER) defining setouts for POS, security, traffic counting, and music as well as setting out stock rooms and capacities. -Manage costs of running stores in line with forecast and budget. -Liaise between the brand and stores on all things operational, ensuring perfect implementation of global retail. -Brand BPO for Kering on all retail projects. -Project manager for rebranding project and new packaging rollout. -Wrote, devised, and implemented World Wide Retail Policies and Procedures, ensuring continued compliance by working with the audit team and reviewing the stores' online assessments. -Assisted Retail Director with store management duties including hiring team, staff reviews, and setting and driving sales targets.
Successfully launched Kate Spade New York into the European market. -Ensured operational excellence and maximized profitability through the implementation of company standards. -Set up all things operational for the business in the UK. -Ensured brand and operating standards are met to ensure brand consistency. -Communicated merchandise sell-through, stock position, business trend information, product issues, and customer feedback to GM in order to increase customer service and sales.
-Oversaw an annual turnover of £38 million an increase of 18% on year. -Lead, managed and motivated 300+ members of staff. -Managed business to achieve KPIs. -Ensured payroll total each month is in line with, or under budget. -Delivery of consistent selling and service results with a payroll cost not to exceed 15% of sales. -Drove clarity of direction and communication vis a vis the Retail Team.