With a strong foundation in managing an online drop-shipping business, I've developed key customer service and marketing skills vital for fast-paced retail environments. Proficient in handling diverse tasks ranging from product marketing to customer interactions, complemented by basic proficiency in Bengali and English, I'm adaptable and excel in providing exceptional customer experiences.
• Managing the procurement of finding trending products to market which can lead to a lot more sales than other sellers on Ebay. • Gained valuable insight into running a business and having time management to do other type of side hustles. • Learned how to advertise and market products to run traffic in the business. • Gained experience in customer service and effective communication when dealing with potential customers, complaints and general communications.
• Demonstrated exceptional customer service skills by ensuring a positive and friendly interaction with customers. • Maintained a professionalism and a patient demeanor, even in high-pressure situations, ensuring a smooth and pleasant customer experience. • Received commendations from customers for outstanding service with fast delivery, indicating a strong commitment to customer-centric values. • Happy to deal with customers in a polite manner and deal with anything calmly.
• Completed an immersive virtual work experience program with Springpod, a leading platform for career exploration and development. • Collaborated with industry professionals and peers on real-world business challenges, enhancing teamwork and problem-solving skills.