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Aleeza Khawaja

Sales Associate
About

I am a motivated, hardworking and enthusiastic self- starter with a positive approach to work. I have excellent communication skills and have the ability to apply learnt knowledge to practical working situations. I am a dedicated and conscientious individual who can undertake day to day challenges and enjoys being around people.

Previous Brands
John Lewis & Partners
Metro Bank PLC
Selfridges
Work Experience
Sales Associate
Aug ‘22 - Now
Selfridges

Contained expert knowledge of brand and merchandise to be able to respond to customers' inquiries and requests, Developed sales pitches and strategising showroom displays Analysing and monitoring sales reports. Cross selling and upselling in order to exceeed sale targets

Sales Associate
Jan ‘22 - Aug ‘22
John Lewis & Partners

Communicated successfully and clearly with clients to provide excellent customer service. Quickly became orientated with new sales, policies, and products on a regular basis. Contained expert knowledge of brand and merchandise to increase repeat customer sales

Customer Service Advisor
May ‘21 - Jan ‘22
Metro Bank PLC

Provide intensive product and service information to customer Process payments and withdrawals using intenisve programmes Use specific programmes to run credit checks Set up and maintain customers' personal / business accounts. May,2021 - January, 2022 January 2022 -August 2022 August, 2022 - Present

Retail Experience
Retail Category
Luxury
Premium
High-end luxury
Work Environment
Department store
Boutique
Flagship store
Shopping centre
Product Category
Menswear
Beauty & Fragrances
Womenswear
Accessories
Leather goods
Responsibilities
Client Help
Greeting
CRM
Complaint handling
Styling
Client Advising
Transactions
Cash register
Online orders fulfilment
Upselling
Product demos
Returns & Exchanges
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Store Maintenance
Order preparation
Product setup
Languages
English - Native
Arabic - Basic
Urdu - Work Proficiency
Education & Training
City of London University
‘21 - ‘23
Bachelor of Science in Nursing
Wanstead High School
‘14 - ‘19
GCSEs 10 graded 6-9