Dweet
Dweet

Qendresa Rexhaj

Bachelor of Music
About

Experienced in retail sales at Combi and Rituals with strong skills in customer interaction, product advising, and creating positive shopping experiences. Reliable, adaptable, and eager to contribute effectively in fast-paced environments.

Previous Brands
Tenacore GmbH
WeWow -Customer
Alternative Content
MEL Productions
DVAG
Combi
Arrano Café
Rituals
REWE
Work Experience
Inside and Outside Sales Worker(Germany)
Jun ‘23 - Jun ‘24
Tenacore GmbH

Key responsibilities: Daily contact with customers helping with all questions and finding solutions Create estimates and invoices using CRM Systems and MS Office Acquisition of new customers Creating quartely SWOT Analysis to maintain a profitible work flow Suggest improvements based on the above information.

Vocal Teacher
Jan ‘23 - Jun ‘24
Freelance

Key responsibilities: teaching students age 9 to 45 different vocal and breathing techniques (Genre: classical, pop, soul, Motown, German pop one student is part of the German competition DSDS 2024 (like American idol) another student got the main role in a local musical

Care Agent
Jun ‘22 - Nov ‘22
WeWow -Customer

Key responsibilities: contact with customers and helpig solving issues respond to emails and phone calls

Internship Music Marketing
Feb ‘22 - Jun ‘22
Alternative Content

Key responsibilities: Researching Data of Newcomer Artists to pitch to Gaming Companies (use of songs for their games) Creating presentations to pitch and present to possible clients

Internship
Nov ‘21 - May ‘22
MEL Productions

Key responsibilities: Administration Music Production (Recording Artists, Work with people, that suffer from mental health issues on their songs by creating e.g.beats) Prepared reports on the above information and reported the insights

Part-Time Insurance Agent/Assistant
Mar ‘19 - Aug ‘19
DVAG

Key responsibilities: contacting clients via email and phone calls arrange meetings to find the best fitting insurance

Part- Time Retail Sales Worker
Aug ‘17 - Jun ‘18
Combi

Key responsibilities: Working at the fresh food counter serving and advising customers

Waitress
Apr ‘15 - May ‘18
Arrano Café

Key responsibilities: serving customers make cocktails and coffee taking phone calls for orders Other experiences: christmas temporary help as a retail sales person in Rituals babysitting children from age 1 to 9

Retail Experience
Work Environment
Boutique
Department store
Other
Product Category
Menswear
Womenswear
Accessories
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Client Advising
Product demos
Upselling
Cash register
Transactions
Returns & Exchanges
Packaging
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Open/closing store
Health & safety
Recommendations
Daniel Tucker
Direct manager - Operations Manager, Tenacore GmbH
Jun 2023 - Jun 2024

Ms Rexhaj worked for us from June 2023 until May 2024. During her time she took on a large workload ranging from Estimating, Invoicing, processing customers orders through to supporting customer queries and Logistics. She excelled at creating sales orders, estimates, and invoices with accuracy. She liaised with our customers, ensuring their questions and concerns and orders were handled with full professionalism and efficiency. Ms Rexhal also played a key part in assisting our Sales Teams by proactively contacting potential customers and making cold calls. Her pursuit of customer satisfaction was unwaivering. Ms Rexhaj is a very positive and enthusiatic person and increased our productivity within the company.

Languages
German - Native
English - Fluent
Spanish - Basic
Albanian - Native
Education & Training
University of West London
Unknown - ‘23
Bachelor of Music in Performance
Anne Frank Gesamtschule
Unknown - ‘18
A-Levels