With a proven record in retail, I excel at enhancing customer satisfaction through personalised service and adept problem-solving across premium, luxury, and high street segments. My roles have spanned apparel sales to customer service, consistently meeting targets and fostering client loyalty.
• Demonstrate strong problem-solving skills by addressing customer inquiries, complaints, and concerns in a timely and empathetic manner, resulting in increased customer satisfaction and retention. • Cultivate positive relationships with customers through active listening, rapport-building, and personalized interactions, fostering long-term loyalty and generating repeat business opportunities for the company.
• Constantly achieving personal sales targets and goals set. • Assisting and enhancing clients in their purchase journey. • Making sure Clients are involved with decision making, providing multiple options and solutions to meet needs, and ultimately achieving satisfaction when they are walking out of the door. • Maintain and help support management to manage shop floor and assist with repairs/after care service.
• Sorting, Picking, Batching items for client orders.
• Creating duty rosters for staff on shifts. • In charge of the day-to-day logistics of the business • Day to day organisation of personnel for training and screening • Welfare of the workforce • Keeping Daily standards at the highest point possible to attain industrial sustainability.