Mehek Rahman

• Cultivated close working relationships with students, teaching staff and parents. • Maintained sensitivity towards students with additional needs, continually improving their development and confidence. • Provided 1: 1 support, guiding young people in addressing past and present difficulties. • Created social and educational opportunities to help children build life skills and develop personal interests. • Reacted to changing social, emotional, and mental health needs for responsive child support. • Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs. • Tutored students individually and in small groups to reinforce learning concepts from core subjects. • Distributed learning materials, textbooks, and stationery, enabling full student cooperation in activities.

• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays. • Delivered outstanding in-store experience through positive and attentive customer service. • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures. • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards. • Updated product labelling and pricing to reflect discounts and offers. • Resolved customer complaints and process issues with proactive problem-solving skills. • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction. • Operated cash registers with accuracy and processed cash and card transactions. • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

• Answered telephone calls, compiling detailed notes, and promptly forwarding as required. • Reduced waiting times through effective time and resource management. • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. • Delivered front of house duties with warm and professional manner. • Kept reception area clean and neat to give visitors positive impression of the company. • Embodied company values through friendly and reliable customer service. • Maintained accurate and up-to-date records for smooth handovers. • Prioritised tasks to maintain reliable service throughout peak times. • Took and communicated messages to minimise interruptions to staff workflows.

Engage Education • Held one-to-one training for struggling and underachieving students requiring extra tuition. • Helped students to develop positive self-image, enhance self-esteem, and improve self-reliance. • Managed student behaviour, intervening in crisis situations to resolve conflicts. • Worked cooperatively with classroom teachers to modify regular curricula as needed. • Created classroom environment to promote physical, social, and emotional development. • Provided personal and medical care for students as required. • Assisted SEN students in regular classes with assignments. • Met with other professionals to discuss individual student needs and progress.

• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences. • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets • Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores. • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. • Assisted customers with additional retail services, including alterations, special orders, and item loans. • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

• Increased team productivity through effective staff planning, coordination and task delegation. • Identified operational problems and proposed solutions to management, improving service efficiency. • Offered instruction, coaching and motivation for enhanced team morale. • Maintained documents and records to comply with internal policies and external regulations. • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently. • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security. • Maintained clean, organised working areas to create positive, productive environments with minimal risk. • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery. • Managed staff rotas, planning workloads effectively and strategically. • Guided and coached staff to achieve individual growth and sales production targets. • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents. • Motivated team through providing hands-on practical support to all members of staff on duty. • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to. • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.

• Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance. • Explained treatments and hospital processes to patients. • Maintained confidentiality and compliance standards for optimised patient care. • Built caring, supportive relationships with residents, enhancing daily life through personalised care. • Worked closely with nurses to maintain optimum levels of communication.