With a passion for retail and customer service, I've excelled in roles at H&M and Sainsbury's, developing strategies to enhance customer satisfaction and sales. Skilled in fast-paced environments, I bring a track record of improving service standards and team performance. Basic English proficiency complements my abilities.
• Analyzed customer data to identify trends and opportunities for improvement. • Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met. • Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner. • Collaborated with cross-functional teams to identify customer service improvement opportunities and implemented corresponding solutions. • Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks • Oversaw recruitment and onboarding of new employees. • Coached and mentored administrative staff, resulting in improved job performance and knowledge • Compiled and analyzed data to produce accurate reports and presentations for management and leadership team. • Scheduled appointments and meetings, ensuring the smooth How of daily operations. • Maintained paper and electronic Rling systems, resulting in improved organizational efRciency. • Developed and implemented effective policies and procedures for 'K, Rnance, and other administrative functions. • Demonstrated an ability to multi-task and prioritize tasks in a fast-paced environment. • Developed a project schedule that provided a timeline for each task and milestone, allowing for timely completion of the project. • Maintained a professional appearance and demeanor at all times. • Partnered with executive leadership to develop a vision and mission that aligned with the companyEs long-term goals. • Kemaining LPI concious of customer satisfaction.
• Created and maintained Rling systems to organize and store data. • Provided administrative support to executive team, resulting in improved operational efRciency. • Created and managed a budget for the executive<s ofRce. • Provided executive service and support. • Strategically managed event staff, including recruiting, training, and scheduling. • Managed event registration and attendance tracking, resulting in accurate data collection and reporting. • Created and distributed weekly operational updates to keep employees informed of changes and progress. • =reeted visitors and vendors, providing a professional and welcoming atmosphere.
• Provided exceptional customer service, resulting in a increase in repeat customers. • Developed and implemented strategies to maximise sales and proRtability. • Monitored inventory levels and restocked items on a regular basis to minimise waste. • Maintained a safe and clean store environment to ensure customer satisfaction. • Processed product returns and exchanges in compliance with company policies. • Assisted customers with product selection and answered product-related questions, resulting in an increase in customer satisfaction.