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Sorwar Ahmed

Business administrator
About

With over 2 years of experience, I excelled in delivering exceptional customer service and maintaining an enticing shop floor. My skills include precise inventory management, ensuring stock accuracy and seamless operations. Fluent in basic English, I'm adept at creating positive shopping experiences and proficient in various retail environments.

Previous Brands
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Dessein Lab
GAMERS ARK
Gorillas
Work Experience
RETAIL ASSISTANT
Mar ‘23 - Dec ‘23
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• Provided exceptional customer service from greeting customers to assisting with their inquiries, sizes, styles, and purchases, ensuring a positive shopping experience. • Maintained an appealing shop floor by organizing merchandise, replenishing shelves, and keeping fitting rooms tidy and well-maintained. • Operated cash registers and POS efficiently, processed transactions and handled voids and returns promptly and accurately. • Maintained up-to-date product knowledge and helped customers with the latest offers and promotions. • Collaborated with team members to ensure smooth operations, effective communication, and a positive work environment.

WIREHOUSE ASSOCIATES
Aug ‘22 - Jan ‘23
Gorillas

• Managed inventory of over 5,000 products, ensuring accurate stock levels and reducing out-of-stock instances. • Utilized inventory management software to track and analyze order accuracy, achieving a 99.5% order fulfilment rate. • Processed and fulfilled customer orders with a 100% accuracy rate, ensuring timely delivery and customer satisfaction.

WEB DEVELOPER
Jan ‘20 - Nov ‘20
Dessein Lab

• Worked closely with the development team and delivered modern and unique web apps and websites • Developed well-tested code that increased development efficiency • Helped other team members to identify bugs and fix them • Collaborated with the project manager and brought out the best practices for clients • Maintained a very fast turnaround time and consistently met every deadline

OFFICE ADMINISTRATOR
Sep ‘19 - Dec ‘19
GAMERS ARK

• Selected for administrative duties on the basis of

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
Outlet
Travel retail
High street store
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Beauty & Fragrances
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Recommendations
Tanbir Ahmed
Direct manager - Manager, Dessein Lab
Jan 2020 - Nov 2020

Sorwar is a very good developer we had great experience working with him. Very good attention to detail.

Languages
English
Education & Training
University of Hertfordshire
‘21 - ‘23
MSc Software Engineering with Placement