I have extensive customer service experience, including managing schedules and maintaining stock levels. Bilingual in English and Vietnamese, I excel at assisting customers and am adaptable to various retail environments, committed to delivering exceptional retail experiences.
• Organized and updated weekly schedules. • Assisted customers in person, over the phone, and via email, addressing inquiries and resolving issues. • Maintained clean and orderly reception area to impress and welcome visitors. • Welcomed guests and clients in friendly, positive manner. Asked them what they would like to have done and walk them to their seats. • Created specialty drinks according to exact customer request and preferences. • Made and serve high volume beverages with speed and consistency. • Maintained the shop stock around the shop and make sure there are enough supply for the day. • Collaborated with team members to ensure smooth and efficient service delivery. • Participated in training sessions to stay updated on product knowledge and customer service best practices.