With proven sales experience at ZARA and Card Factory, I have a knack for boosting profits and engaging customers. My exceptional customer service skills have garnered 'Outstanding Service' reviews. Proficient in Hindi, Gujarati, and English, I adapt swiftly to diverse retail environments.
• Exemplified teamwork and collaboration during the peak holiday season by continuously replenishing product, unpacking deliveries and merchandising stock; resulted in an average daily profit increase of £1700 compared to the prior Christmas season for the store. • Secured a first place in the 'Perfect Day' store visit challenge, outperforming other regions through exceptional customer greetings, eficient queue management and adept product recommendations for specific occasions. • Accumulated 5 personal 'Outstanding Service' reviews by fostering customer engagement through friendly interactions and meeting specific needs, resulting in positive feedback from the management team.
• Managed technical issues across telecom products by keeping up to date with the latest product knowledge and escalating maters when needed to head ofice. • Resolved 90% of customer issues promptly on call within the 20-minute target through troubleshooting, resulting in improved customer service ratings. • Computed accurate online reports on customer queries and resolutions, keeping a systemised approach using Excel spreadsheets to meet daily deadlines.
• Boosted customer referrals by 10% through proactive, socially engaging customer service, informed by knowledge of new arrivals, best sellers, and fashion trends. • Performed operations on the iPod including stock checks and product requests. Increased iPod sales by 9% through upselling, resulting in a £500 store bonus for the month. • Maintained a tidy and immaculate shop floor appearance, following the company standards resulting in positive feedback from the management team. • Completed regular fire checks and security procedures in the store, as well as reporting maintenance issues, ensuring a safe experience for customers.
• Greeted customers from diverse backgrounds at the welcome desk with a friendly and professional demeanour, contributing to a positive image and improved customer retention. • Provided information about finances to customers and referred them to various colleagues for specialised advice, reducing waiting time significantly, resulting in receiving an Outstanding Intern Award. • Entrusted with cashier balancing at the end of the shift alongside the manager, and independently processed payments in form of cash, credit card or cheques, demonstrating financial accuracy and eficiency.