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Marcus Mbatia

Former Warehouse Operative Former Retail assistant Waiter and catering assistant
About

I bring extensive retail experience as a Shop Assistant, excelling in customer service and teamwork. My adaptability ensures smooth integration into any environment. Bilingual in basic French and English, I am dedicated to enhancing the workplace with energy and positivity.

Work Experience
Hotel waiter
May ‘24 - Now
Adolphus

• Did a training course in Hospitality and Food safety and hygiene and was awarded a certificate • One of the highest levels of waiting • Kept extremely good etiquette and grooming upon strict rules

Builder in construction project
Jan ‘23 - Jan ‘24
family business

• Private work in a home construction project for a family member. • Used a lot of physical strength and well as intelligence and innovation to help complete this project. Shown great skill in highly practical duties, being quick and effective.

Events catering
Jan ‘23 - Jan ‘24
Voluntary

• Serving food and drinks for people in large events in stadiums etc. • I emit great energy to customers and staff uplifting everyone and aiming to contribute to improving their day.

Warehouse operative
Jan ‘22 - Jan ‘23
Amazon

• Strength from constant basketball training, going gym every-day, and genetic strength helped me to excel in carrying boxes and moving heavy objects. • Brought great energy and uplifted colleagues • Never slacked even during long hours

Part-time carer
Jan ‘22 - Jan ‘23
Care home

• Part-time role caring for a young family member with autism during the school holidays. • Built up a good working relationship through being dedicated, patient and establishing trust. • Learnt the importance of making decisive decisions, particularly when outside of the home. • Cultivated my listening skills to ensure that I understood the needs of who I was supporting. • Ensured that my approach was always coming from a place of kindness.

Retail assistant and cashier
Jan ‘21 - Jan ‘23
Family business

• Garnered skills in making sure customers were directly clearly to where they wanted to find something. Etc. • Basic knowledge of maths and quick hands helped me prosper in being a cashier • Brought great energy and vibes to the workplace • Never slacked even during long hours

Kitchen Staff
Jan ‘21 - Jan ‘23
Shack events

• Had roles in a family restaurant business such as cooking meals in the kitchen with a small staff, being a waiter and server of food to customers. • Known as the kid who brought great energy and good vibes to the workplace • Pushed those around me to be consistent and not to slack. • Used my Fast learning and listening skills to take orders and complete tasks effectively, also to help other workers struggling to understand something.

Catering volunteer
Jan ‘21 - Jan ‘23
family business

• Voluntarily worked in catering for some months for large events such as weddings and baby showers. • Required adequate speed with hands in which I showed, as well as, taking a large number of tasks at once. • Strengthened the skill of rectifying problems made by others or myself very efficiently. • Mentally and emotionally stable, upon a large amount of stress in a workplace, I remain composed and focus on the tasks at hand.

Computer repair and IT services
Jan ‘19 - Jan ‘23
Batians E tech

• Started from a young age, using a high amount of IT knowledge and my knack of computing. I was able to strive for years in assisting my father in his business (now dissolved) • Learnt very high levels of skill in how to repair internal problems and issues with hardware, as well as general IT skills.

Retail Experience
Retail Category
High-end luxury
Work Environment
Department store
Product Category
Menswear
Womenswear
Leather goods
Watches & Jewelry
Accessories
Responsibilities
Greeting
Client Help
Aftercare
Complaint handling
Product setup
Product labelling
Stockroom management
Store Maintenance
Order preparation
Open/closing store
Health & safety
Inventory control
Packaging
Cash register
Transactions
Upselling
Languages
French - Work Proficiency
English - Native
Swahili - Work Proficiency
Education & Training
Havering Sixth Form College
‘22 - ‘24
Level 3 BTEC in Information Technology
The Campion School
‘17 - ‘22
Maths,