Leading the customer experience at Lick, my role as Head of Customer guides our team's commitment to excellence, which is evident in our performance reviews and complaint resolutions, reflecting a deep understanding of customer needs and the nuances of effective communication. As a Decorator Success Manager, I've honed a specialisation in people management, empowering our team and decorators to achieve their best work. This expertise, coupled with my co-founding role at Found In Translation Theatre Company, illustrates my dedication to fostering growth and success in both the ecommerce and creative industries.