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Rose Goodbody

Head of Customer | Customer Service, Team Leadership
About

Leading the customer experience at Lick, my role as Head of Customer guides our team's commitment to excellence, which is evident in our performance reviews and complaint resolutions, reflecting a deep understanding of customer needs and the nuances of effective communication. As a Decorator Success Manager, I've honed a specialisation in people management, empowering our team and decorators to achieve their best work. This expertise, coupled with my co-founding role at Found In Translation Theatre Company, illustrates my dedication to fostering growth and success in both the ecommerce and creative industries.

Previous Brands
Lick
Lick Home
SPOKE
Tech21
Found In Translation Theatre Company
notonthehighstreet.com
Work Experience
Head of Customer
Jan ‘23 - Now
Lick

Decorator Success Manager
Dec ‘20 - Jan ‘23
Lick

Customer Service Consultant
Jun ‘20 - Dec ‘20
Lick Home

Customer Service Specialist
Feb ‘20 - Mar ‘20
SPOKE

Customer Service Manager
Aug ‘19 - Oct ‘19
Tech21

Co-Founder and Executive Producer
Oct ‘16 - Now
Found In Translation Theatre Company

Planning and Improvements Coordinator
Jun ‘16 - Aug ‘19
notonthehighstreet.com

Languages
English - Native
Education & Training
St Mary’s University, Twickenham
‘12 - ‘15
Bachelor's degree
London, UK