Passionate retail professional with experience in customer support and sales. Skilled in communication, time management, and promoting brand values. Proven ability to deliver excellent service and thrive in fast-paced environments, maintaining high satisfaction ratings.
Responsibilities • Assisted in managing digital marketing campaigns, including social media content creation and scheduling. • Supported the customer service team by responding to emails and messages, addressing customer concerns, and providing product information. • Conducted market research to identify trends and competitors, contributing to the development of effective marketing strategies. • Helped update and manage the company's e-commerce platform by uploading new product listings, images, and descriptions. • Collaborated with marketing and social media teams to schedule posts, monitor engagement, and gather analytics data. Achievements • Received commendations from both customers and colleagues for exceptional customer service, consistently maintaining a 95%+ customer satisfaction rating through prompt and helpful communication.
Responsibilities • Attending to customers' enquiries while supporting them at the shop. • Answering phone enquiries and assisting with basic IT setup. • I inspired our customers by offering purchasing suggestions, promoting campaigns, offers and activities. • Offered prompt solutions to maintain customer satisfaction. • Listened actively to offer accurate information and the best solution to their needs. • Acted as a brand ambassador for the charity, conveying its values and goals to customers. • During my work experience, I learnt many skills such as time management, communication and interpersonal skills which I believe I can use to improve my future career development.