I am an experienced retail professional with a strong background in customer service and sales at Pandora and Sainsbury's. I excel in meeting sales targets, stock replenishment, and providing personalised recommendations, adapting seamlessly to various retail environments.
going through distressing symptoms and situations and addressing the most appropriate care. • Having the technical competence to navigate through the system, understand how it works and how to operate it within a short period of time to administer the best possible services to the caller. Paired with the attention to detail to take down demographics accurately. • Working within a team to communicate where further advise maybe needed or where situate. • Maintain the balance between getting the best healthcare as soon as possible whilst taking in as much necessary detail. Timekeeping with the ability to understand that calls may be life-threatening, and every second is crucial. • Able to take on information heavy training and complete it through. • Maintaining a positive, optimistic mood through the calls which reflect on the best healthcare being provided.
• Demonstrating excellent customer service skills by greeting customers warmly, listening to their needs, and offering personalized recommendations. • Exhibiting a strong understanding of the Pandora brand, its products, and its unique selling points. • Proven ability to drive sales and meet or exceed sales targets through effective product demonstrations and upselling (winning competitive challenges on occasion to exceed goals). • Excellent communication skills, including active listening, clear verbal communication, and effective written communication. • The ability to think on your feet and find solutions to customer concerns or issues that arise during the sales process. • Ability to manage your time effectively to balance the needs of the customer, the store, and your other responsibilities. • Flexibility to adapt to changing situations and priorities, and to take on new tasks and responsibilities as needed such as seasonal changes or promotional offers.
-Replenished stock during busy holidays effectively -Trained in sales to work either in the stockroom or sales -Reached targets consistently set for the day
• Self-scan and supervision of the area. • Customer service desk, helping with any queries, refunds or any other concerns. • Trolley collection with safe and neat access for the next usage. • Stock replenishment as well as dressing to make things look smart and presentable. • Supervisor on occasion and handled pressure well when understaffed at certain times.
• Helpful customer service to guests as much as possible. • Cleaning rooms and always meeting my targets even if it meant staying overtime. • Worked well within my team, receiving praise from the area manager and head housekeeper. • Helping other colleagues when they struggled with their targets in overtime.
• Providing excellent customer service to customers in store. • Replenishing stock and controlling levels of stock. • Ability to work individually and in a team to meet department deadlines. • Working in various departments in store to meet business needs.