Spearheading digital transformation at learndirect Limited, I am deeply invested in utilising technology to revolutionise the educational landscape. My role as Digital Transformation Director centres on enriching the customer journey and elevating the learning experience for distance learners. It is a mission that harmonises with my expertise in strategic leadership and passion for inclusive education. Drawing from my tenure as Director of Operations, I've honed a distinctive skill set in process improvement and people management. These competencies have been pivotal in innovating operations and ensuring that our educational services are accessible and effective. Our team's dedication to empowering learners underscores every strategy we implement, driving progress and fostering success within our organization.
As the Digital Transformation Director at Learndirect, I am at the forefront of driving strategic change and innovation. I am passionate about leveraging technology to enhance the customer journey and improve operational efficiency. My responsibilities extend to ensuring the success of every distant learner, regardless of their background or circumstances. I am proud to lead a team that is committed to fulfilling the ambitions of our learners and making a positive impact on their lives.
As Director of Operations, I successfully led the customer service, admin, delivery, including Heads of Faculties and tutors, and content creation teams. Having oversight of such a breadth of the business allowed me to unify our processes and communications into a seamless flow, improving productivity, user experience and employment engagement. Removal of the dependence on spreadsheets and manual processes and moving towards a more digitalised automated business allowed a significant increase in customer base without increasing resource requirements. I was also responsible for the relationship management of our awarding organisations ensuring we were adhering to the Quality Framework.