Chidera Amaraihu

• Greeted and assisted customers, providing a friendly and efficient shopping experience. • Maintained product displays and ensured stock levels are adequate and well-organized. • Handled customer inquiries and resolved issues promptly, ensuring customer satisfaction. • Assisted with stock replenishment and inventory management. • Collaborated with team members to achieve sales targets and store goals. • Consistently achieved and exceeded monthly sales targets through effective upselling and cross-selling techniques. • Provided personalized shopping experiences by understanding customer needs and offering suitable product recommendations. • Managed stock levels, ensuring shelves were well-stocked and displays were visually appealing. • Processed transactions efficiently using POS systems, handling cash, credit, and refund transactions. • Trained new staff members on store policies, product knowledge, and sales techniques.

• Delivered exceptional customer service by assisting customers with product inquiries and providing demonstrations. • Maintained a thorough understanding of the store's product range and features to inform and assist customers effectively. • Collaborated with team members to achieve store goals and maintain a positive working environment. • Conducted regular inventory checks and assisted with stock replenishment to ensure product availability. • Assisted in organizing promotional events and in-store displays to enhance customer engagement.

• Handled customer complaints and inquiries, ensuring swift and satisfactory resolutions. • Supported the sales team by providing product information and assistance during peak hours. • Maintained store cleanliness and organized merchandise displays to create a welcoming shopping environment. • Assisted in training new employees on customer service protocols and stored procedures. • Participated in community events and promotions, contributing to the store's local presence and customer loyalty. • Provided exceptional service by answering customer questions and processing transactions. • Assisted with the training of new employees to ensure consistent service standards. • Participated in seasonal promotions and community events, enhancing the store's local presence. • Maintained a clean and safe work environment, adhering to company policies. • Acted as the first point of contact, providing assistance and positive solutions through face-to-face interactions, telephone, and digital means. • Achieved and maintained high customer service standards, contributing to the success of the Customer Service Transformation Plan. • Welcomed and greeted users, actively promoting services and stock to create a positive and welcoming atmosphere. • Responded to customer inquiries in a polite, courteous, efficient, and effective manner, offering valuable advice on other Council services when required. • Collaborated with the fraud prevention team to identify and mitigate potential security risks, ensuring the safety of customer accounts. • Provided service excellence to customers and collaborated with colleagues to ensure a seamless customer journey. • Managed customer queries via phone, online chat, and email, ensuring a smooth banking process. • Proactively reached out to customers for booking amendments and effectively resolved issues. • Monitored and replied to chats, emails, and cases through the contact management system. • Liaised with colleagues to manage customer needs, addressing any issues and providing necessary support.