I am a highly skilled sales professional, adept at nurturing long-lasting and productive client relationships. I have strong commercial instincts and am able to quickly identify and deliver upon key opportunities to drive the business forward. I am able to combine sophisticated digital skills with a sensitivity to client needs to create and execute high-performing clienteling strategies, which promote the brand's creative vision. I am an acknowledged team leader and excellent communicator, with a deep knowledge of sales environments and a strong creative perspective.
• Provided key support across a number of responsibilities within the sales department, including complex administrative work to manage wholesale orders and report post-campaign feedback. • Regularly chosen to present luxury collections to international wholesale clients.
• Conceptualised and rolled out business development, CRM, and client communications strategies. • Grew the business through community outreach and engagement, enhancing the brand's national and local reputational value. • Sourced, developed and maintained key collaborative relationships with luxury brands. • Designed detailed marketing campaigns tailored to a variety of audiences, using complex CRM technologies to identify specific client bases. • Implemented structured communication plans to support the store team to build productive, enduring customer relationships, thus driving client retention. Show less
• Led the roll-out of innovative technologies to enhance client experience. Introduced leading omni-channel client interface, providing key feedback to optimise the process and improve commercial results. • Coached a team of 12 to integrate technologies seamlessly into client interactions, promoting best practice and acting as a focal point for further training. • Regularly chosen to present at conferences and roundtable discussions with industry leaders. • Increased digital sales by over 30% in one year; improved staff conversion rate by over 50%. Show less
• Undertook a six-month placement, presenting the brand's portfolio and assisting buyers with the execution of orders.
• Conducted complex independent research focused on brand reputation, presenting findings to senior colleagues.