Experienced retail professional with a track record in customer service and sales. Skilled in handling high-pressure environments, managing POS systems, and exceeding sales targets while providing personalised assistance and fostering team dynamics.
• Provided excellent customer service and professionally handled complaints in a high pressure environment. • Efficiently juggled multiple daily tasks, leading to higher responsibilities, and being given employee of the month. • Accurately managed cash transactions and operation of POS systems.
• Welcomed customers, addressed inquiries, and offered personalised assistance on products, receiving positive feedback for exceptional service and product knowledge. • Contributed to achieving and surpassing store sales targets through effective customer engagement. • Collaborated with team members to ensure smooth store operations and a positive working atmosphere.
• Managed multi-line phone systems and check-in/ check-out procedures efficiently. • Provided exceptional customer service, through assisting customers with requests/ inquiries, resulting in positive feedback from both customers and management. • Created a positive and welcoming experience for hotel guests.