Experienced Customer Advisor with over four years at Boots, skilled in customer service, product promotion, and store operations. Proficient in merchandising, cash handling, and adaptable to diverse retail environments. Passionate about delivering a positive shopping experience.
• I am responsible for supporting service users with their daily needs and for guiding them through sessions that are aimed to improve their mental health and wellbeing. • Keep up to date with case notes based on interactions with service users. • Liaise with the GP and pharmacy to order medication for the service users, as well as dispensing and administering the medication. • I am responsible for key working two service users, so I write and update Personal and Safety Risk Assessments, Support plans and monthly summaries for these service users. • Update CMHT, Psychiatrists, GP, CGL, Probation and pharmacies etc. on behalf of the service users.
• Helped create a personal development plan in the context of psychology for the service users at EHF as part of the Pathway to Prosperity project. • Atended weekly wellbeing and English language support sessions to assist the clients at EHF. 05/2022 TO 10/2022
• My main roles include providing excellent customer service by going above and beyond to help provide the best customer experience, promoting new products and special offers, ensuring the shop looked presentable at all times, date checking, making orders, working in operations and merchandising, opening and closing the store, and cashing up. • I held a good understanding of the products sold at Boots which I found essential as being well versed in the features and benefits of different products allowed me to assist customers effectively in making informed purchasing decisions and ensuring a positive customer experience.
• Worked alongside people with learning disabilities, helping them with different activities. • I used lots of new skills such as working independently, being able to develop my communication skills, and I now have a beter understanding of how to act in a professional manner within the workplace.
• Helped with stacking shelves, answering customers' questions, managing fiting rooms etc. Developed skills such as Teamwork (as I worked alongside another student), Learning how to interact with customers, and Confidence.