Suvetha Sri Velumani

• Interacted with customers during part-time shifts to promptly gather orders, ensuring satisfaction, while actively seeking feedback on food quality, service standards, and overall experience. • Analysed collected feedback data to derive insights and identify areas for improvement, enhancing overall performance. • Shared feedback insights in training sessions and team meetings, collaborating with colleagues to drive service and menu enhancements, contributing to a better customer experience.

• Designed and implemented LMS strategies, policies, and best practices to enhance user experience and ensure compliance. • Collaborated with cross-functional teams to develop and deliver engaging e-learning content and training programs. • Conducted regular system audits, performance analyses, and user feedback evaluations to identify areas for improvement. • Provided expert-level technical support and training to LMS users, leveraging strong problem-solving and communication skills.

• Oversaw warehouse operations, including stock management, inventory control, and logistics. • Assisted in managing financial records, invoicing, and bookkeeping. • Coordinated with suppliers and customers to ensure efficient order processing and delivery. • Managed day-to-day shipping and receiving, typically overseeing more than 150 packages in a 24-hour period.

• Demonstrated exceptional customer service skills as a retail sales executive in my part time role, engaging with customers to understand their needs and preferences. • Utilized effective sales techniques to promote products and maximize sales revenue, consistently exceeding sales targets. • Collaborated with team members to maintain store presentation standards and contribute to a positive shopping environment, fostering customer loyalty and satisfaction.