Ester Diedhiou

Permanent Duties included: • Greeted and welcomed restaurant guests with a warm and friendly demeanor, setting a positive tone for their dining experience. • Effectively managed reservations through phone and online platforms, ensuring accurate booking and confirmation procedures. • Expertly coordinated seating arrangements, considering guest preferences and special requests, to optimize table turnover and guest satisfaction. • Responded to customer inquiries with professionalism, providing detailed information about the restaurant, menu offerings, and promotions. • Maintained a clean, organized, and well-stocked reception area, contributing to a visually appealing and welcoming atmosphere. • Addressed guest complaints and concerns promptly and professionally, escalating issues to management when necessary for swift resolution. • Handled cash transactions, including accepting payments for reservations and merchandise, while maintaining meticulous financial records. • Gathered and documented guest feedback to support continuous improvement efforts and enhance overall guest satisfaction.

Contract Provide Front House Receptionist/Secretary services for • Convex Insurance, (https://convexin.com) • Phoenix House, (https://www.knowlemore.com/locations/phoenix-hous • Tata Communications, (https://www.tatacommunications.com/) • Red Bull, (https://www.redbull.com/gb-en) • 55 Baker Street, (https://www.makearchitects.com/projects/55-baker-street/) • Syneos Health, (https://www.syneoshealth.com) • Victoria House, (https://labs.com/location/victoria-house) Duties included: • Managed the front desk, serving as the first point of contact for visitors, clients, and staff. • Greeted and assisted guests in a friendly and professional manner, ensuring a positive impression. • Handled incoming phone calls, directed calls to appropriate personnel, and took detailed messages when necessary. • Scheduled appointments, meetings, and conferences, coordinating with team members to manage the calendar efficiently. • Maintained and organized office files, records, and documents, ensuring easy retrieval and confidentiality. • Managed office supplies, restocking as needed, and placing orders to maintain inventory. • Assisted in preparing and editing reports, presentations, and correspondence using Microsoft Office and other software. • Supported the management team by performing administrative tasks, such as data entry, email correspondence, and appointment reminders. • Demonstrated excellent communication, organization, and multitasking skills in a fast-paced office environment. Key Achievements: • Received positive feedback from clients and colleagues for providing exceptional customer service. • Consistently maintained a neat and organized reception area, creating a welcoming environment for visitors.

Duties included: • Daily manage of the shop EPOS system including opening and closing. • Welcoming and greeting around 100 customers every day. Educate the guest about the brand's history and value. • Maintaining high visual standard in a flagship boutique according to the company requirements. • Analise the weekly and monthly KPI'S and working towards them. • Planning & preparing the daily board to analyse the weekly progress of the boutique. • Assisting VIP guests in the fitting rooms creating personalised looks for them. • Assisting with the deliveries and stock management. • Booking and assist the tailor in the boutique, liaise with Luisa Spagnoli's tailor to provide personalised services for the VIP guests.

Duties included: • Ensuring shop floor is kept in immaculate condition and displays were maintained to the highest level. • Welcoming staff and providing confident and knowledge on fittings and bra measurements. • Actively greeting customers and maintaining strong rapport with customers. • Seek opportunities to outsell and cross-sell, promoting add-ons to increase UPT.

Duties included: • Receiving customers at front desk by greeting, welcoming, and directing them promptly. • Answering incoming phone calls and helping customer queries. • Prepare briefing for staff members. • Supporting preparation of tables and taking payments as well as looking after dietary requirements.

Duties included: • Provide highest level of customer service, working to build and maintain repeat clientele, proven through consistent record as top salesperson. • Ensuring stock levels are well maintained. • Demonstrate an in-depth knowledge of merchandise and fashion trends. • Keep sales floor and merchandise neat, organized and fully stocked by liaising with stock team.

Duties included: • Provide exceptional customer service by greeting, listening, and assisting customers in exceeding their needs. • Demonstrate excellent knowledge of current collections. • High flexibility and ability to adapt to different customers. • Follow all procedures for stock control and maintain all health and safety measures.