Lily Spence

Coordinating drive-thru deliveries and serving customers. Mc Donald's, London (Nov 2023 - Feb 2024) Crew Member (Runner) Responsibilities • Greeting customers; • Batch cooking hash browns and fries; • Using the Mc Café machine; • Helping to fulfil customer orders in the Mc Kitchen; • Ensuring quick drive-thru service times e.g, ensuring monitor numbers stay around 126 or lower; • Ensuring condiment holders are replenished when stocks become low; • Ensuring drive-thru and kiosk work stations are tidy; • Serving customers at kiosk/restaurant table/drive-thru/parking bay. Achievements • Adapting to the fast pace of a fast food restaurant and offering great customer service. Agency Worker Work at various schools across London on call.

Claremont High School (4.09.23 - 27.11.23), (3.03.24 - Current) Supply Teacher Maths Responsibilities • Taught a Yr 7 Maths class on Fractions & Decimals. • Taught a Yr 10 Maths class on Ratios. Achievements • Successfully taught Maths lessons e.g, most of the students understood the topic taught and were able to work independently as a result. History Responsibilities • Supervised a Yr 10 self-guided revision session. Achievements • Successfully supervised a Yr 10 self-guided revision session.

Responsibilities • Setting up the reception computer system for the beginning of the workday; • Welcoming visitors; • Assisting visitors to sign-in on the computer system; • Making outbound calls; • Receiving and transferring inbound calls; • Note-taking during inbound and outbound calls; • Writing correspondence emails to external parties; • Operating SIMS e.g, using SIMS to search for students' data; • Using the integrated intercom system to open the school gate to both students and visitors; • Authorised parcel deliveries; • Making note of outstanding work that needs to be completed for the following workday; • Closing down the reception computer system for the end of the workday; • Tidying the reception desk. Achievements • Pleased with my overall work performance e.g, displaying excellent hospitality skills; demonstrating good communication skills both written and verbal; working to schedule; keeping my workstation tidy throughout the workday, etc.

Invigilated Yrs 11 & 13 final exams. Responsibilities • Read daily exam timetable. • Set up exam desks e.g, laying down exam papers. • Monitored toilet breaks. • Invigilated mock GCSE & A Level exams. • Collected completed exam papers and handed them to the exams office. • Tidied exam hall. Achievements • Successfully invigilated mock GCSE & A Level exams.

children aged between 10 - 14 years who had profound and multiple learning disabilities (PMLD). Responsibilities • Assisting non-wheelchair/wheelchair pupils on and off the school bus. • Behavioural management. • Following school safeguarding policies. • Carrying out music and massage therapy. • Writing individual student reports post therapy sessions. • Assisted pupils with their eating during snack and lunch time. • Assisted pupils with mobility disabilities with standing and walking e.g, placing a pupil on a standing frame or encouraging a pupil to use walking frame independently. • Toileting. • Attending online morning/after school staff meetings/training. • Carrying out mandatory professional training online. Achievements • Successfully supervised pupils. • Built pupil's self-esteem through compliments and positive reinforcement e.g, high fiving the pupil everytime a completed a task correctly. • Successfully completed student therapy reports. • Completed 60s themed wall art. • Passed Edge Services theoretical people handling e-course.

Seasonal Temp Served on tills and ensured Food department was fully stocked. Responsibilities • Operating tills. • Replenishing and facing stock in Food department. Achievements • Served approx. 150 - 200 customers per day. • Successfully arranged and replenished store/branded products in Food Department.

Mainly ensured the smooth operation of product lines in the factory.

Packaged ready meals and dips for top supermarkets. Responsibilities • Worked at various depots/manufacturing companies. Achievements • Often met/exceeded product line target of collectively packaging 10,000+ ready meals and dips to retailers such as M&S, Sainsbury's & Waitrose. • Inserted approx. 2,000+ posters in addressed envelopes. • Packaged approx. 5,000+ flavoured rice desserts per day.

Worked as a temp during the Christmas period to meet the holiday demand. • Sorting and delivering mail. Achievements • Meeting daily sorting targets. • Delivering mail to the correct addresses on postal rounds.

Worked as a temp during the Christmas period to meet the holiday demand. Responsibilities • Sorting mail. Achievements • Meeting daily sorting targets.

Worked front of house/served customers at a popular restaurant. • Serving customers. • Working front of house i.e, taking calls and booking reservations, etc. Achievements • Served 300 customers a day whilst on duty.

Worked in various departments across the supermarket. Responsibilities • Worked as a Cook/Fishmonger/Counters Assistant across three different counters: Fish, Rotisserie and Pizza. • Gained significant experience in food preparation and cooking across the three counters e.g, cooking/heating food, filleting fish, making pizzas, and carrying out additional prep work. • Ensuring hygiene and food safety standards were met i.e, avoiding cross contamination. • Also worked as a Checkout Operator. • Dealt with customer issues at till point and around the store.