I bring strong customer service skills from my background in client relations and as a flight crew member. Experienced in fast-paced environments, I'm adept at product setup, cash handling, and inventory control, making me well-suited for dynamic retail sales roles.
. collaborated in conducting pre-flight safety demonstration and emergency exit and providing information about emergency procedures, the location of emergency exits and how to use safety equipment's. . collaborated in the conducting of security checks to ensure passengers follow safety regulations regarding seatbelts, seat positions and electronic devises. . monitored the cabin for any signs of unruly behaviour or security threats, follow protocols for handling disruptive passengers and reports incident to the flight desk crew. . completed required paperwork and reports, including incidents reports, inventory checks and other documentation related to flight activities. . assisted passengers in finding seats, stowing luggage's and provide support to those with special needs.
. Adhered to company policies, industry regulations and handled sensitive information when dealing with clients. . Developed strategies to retain clients and build long term relationships for the growth of the company. . Gather clients feedback to identify area for improvement and enhance products, services or processes and then gets to communicate them to the relevant and appropriate teams. . I collaborated with internal teams and utilized clients' insights to enhance company strategies and get to align client's efforts with business goals. . Assisted new clients in the onboarding process, providing information's and supports to ensure a smooth transition and understanding of company policies.
Francis is smart, reliable and diligent.