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Mahima Kumar Thakur

Customer Service Executive
About

Experienced Sales Support Assistant at Providence Men's Wear with a strong focus on customer service, achieving sales targets, and maintaining an organised sales floor. Flexible and adaptable to various retail environments, proficient in promoting products and completing transactions efficiently.

Previous Brands
Providence men's wear
CAREER 4 YOU - Consultancy
REDEFINE - DNEG Creative Services.
Teleperformance
Tech Mahindra
Intelenet Global Services Pvt Ltd.
Work Experience
Sales Assistance
May ‘23 - Apr ‘24
Providence men's wear

Company Name - Providence men's wear Tenure - May 2023 – April 2024 As a Sales Assistant in menswear, your role involves providing exceptional customer service by assisting customers in finding products that suit their needs and style preferences. You'll be responsible for maintaining the presentation and cleanliness of the sales floor, ensuring merchandise is well-stocked and neatly displayed. Additionally, you'll contribute to achieving sales targets by actively engaging with customers to promote products and complete transactions efficiently.

HR Manager
Dec ‘20 - Apr ‘23
CAREER 4 YOU - Consultancy

Company Name - CAREER 4 YOU - Consultancy Tenure - Dec 2020 – April 2023 onboarding processes. and implemented HR policies and procedures.

Production Coordinator
Jan ‘20 - Nov ‘20
REDEFINE - DNEG Creative Services.

Company Name - REDEFINE - DNEG Creative Services. Tenure - Jan 2020 – Nov 2020

Customer Service Executive
May ‘19 - Oct ‘19
Teleperformance

deadlines were met. Designation - Customer Service Executive. Company Name – Teleperformance. Tenure - May 2019 – Oct 2019

Sales Executive
Feb ‘18 - Sep ‘18
Tech Mahindra

Company Name - Tech Mahindra. Tenure - Feb 2018 – Sep 2018

Customer Service Executive
Dec ‘16 - Dec ‘17
Intelenet Global Services Pvt Ltd.

promptly and professionally. Designation - Customer Service Executive. Company Name – Intelenet global services pvt ltd. Tenure - Dec 2016 – Dec 2017 • Addressed customer inquiries and provided assistance regarding Barclaycard products and services.

Retail Experience
Responsibilities
Greeting
Client Help
Complaint handling
Styling
Upselling
Transactions
Returns & Exchanges
Online orders fulfilment
Product setup
Inventory control
Delivery processing
Stockroom management
Store Maintenance
Open/closing store
Languages
English
Education & Training
Himalayan University
‘19 - ‘22
Bachelor of Commerce