Karan Tuteja

• Boosted KPIs including Personal Sale Targets, Department Targets, Customer Data Capture (CDC), Average Transaction Value (ATV), Units per Transaction (UPT), CRM and ROIs. • Supported the management team in managing all personnel, business processes and results for their store. • Responded to all emails as soon as they arrived, working on those clients leads to turn them into sales. • Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique. • Worked closely with the Area Manager to ensure the highest possible. • Responsible for punctuality to ensure the store runs efficiently. • Ensured that excellent customer service was always a priority by executing and achieving the Customer Experience. • Maintained all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom. • Developed the team through performance reviews and Personal development plans with relevant follow-ups. • Managed the complete delivery process and reacted to unexpected circumstances when appropriate.

• Developed and maintained high-level key customer relationships to increase sales and satisfy customers. • Strived to achieve weekly, monthly and quarterly budgets and targets. • Supported a good commercial awareness of the store, understanding the KPIs required and • Bringing fresh ideas to the leadership team to drive performance against them. • Received and distributed service– liaised with the Customer Service team to ensure customer service. • Took pride in the store with visual standards and ensured the boutique was in perfect condition to match the quality of our product. • Allocated new lines on the shop floor, managed replenishment and briefed the team on new lines and locations. • Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique. • Perfectly presented on the shop floor and when representing the brand. • Developed the team through performance reviews and Personal development plans with relevant follow-ups.

• Managed the complete delivery process and reacted to unexpected circumstances. • Appropriate allocation of new lines on the shop floor managed replenishment. • Delivered exceptional customer service by ensuring all team members were fully conversant. • Delivered all current promotional activity and services offered by the Company. • Assisted in the development and retention of an effective team by being involved in recruiting, training, and developing. • Supported a good commercial awareness of the store, understanding the KPIs required and bringing fresh ideas to the leadership team to drive performance against them. • Ensured that inductions and relevant training are carried out for all employees. • Managed succession plans in the store (including Company development programs).

• Ensured that procedures were in place, driving them, monitoring, and putting corrective actions in place when necessary for all the following procedures. • Delivered clear, timely and effective communication with Head Office, Product Managers, Brand Manager / HR Manager, and the store overall with the relevant follow-ups. • Maximized sales through effective sales floor management. • To proactively use retail-provided propositions & initiatives to grow the Company's market share. • Lead by example and inspire a shared vision by communicating store and company goals. • Possesses excellent communication skills in both written and verbal form. • Confidently made important decisions about what's best for our consumers. • Managed Till Counters.

• Gave expert advice to customers regarding the products and effectively resolving customer complaints on the shop floor. • Confident use of the store's dashboard to analyze Footfall, Average Transaction Value, and conversion, applying this to the store environment. • Actively liaised, communicated and developed good relations with the team and Senior Management. • Used initiative to help customers and meet store targets. Helped customers in fitting rooms with my other teammates. • Helped with replenishment of the shop floor. Promoted discounts and offers to customers. • Maintained ROT and Sales targets. • Managed in-store devices to capitalize on a wider range of products. • Assigned team performance and providing customer feedback.