I bring a wealth of experience in Customer Service and Sales, particularly within the financial services industry. I’m incredibly passionate about delivering the best possible customer service and delivering this though having a high performing and engaged team. Team engagement is vital to driving the performance and setting the culture to deliver great outcomes, something that I thrive in creating and embedding.
Heading the Customer Operations department, I spearhead the delivery of top-tier customer service and fulfillment of customer expectations through instilling a culture of high performance. I empower team members to prioritise customer-centric decision-making, ensuring their decisions align with customer needs. I oversee the coordination of Customer Service, Customer Loyalty, Complaints, Claims, and Admin teams to collectively achieve departmental objectives. Additionally, I cultivate an environment where developmental opportunities are available to all team members, tailored to their individual goals.