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Sales Associate
Valentino

About the Role

Embark on an exciting journey with Valentino as a Sales Advisor in a bustling department store. Your mission is to augment in-store business expansion by providing superior client service and achieving key performance indicators. This encompasses enhancing conversion rates, upselling, cross-selling, increasing average transaction value, and implementing strategic zoning.


Responsibilities

In this role, your focus will be divided into three core sections - client engagement, team contribution, and operational & visual tasks. These include:

  • Offering high-end customer service by assisting customers with their inquiries, providing product information, and personalized recommendations.
  • Evoking customer emotion and desire to amplify the client experience.
  • Ensuring customer satisfaction through proactive follow-ups post-purchase to resolve any concerns or questions.
  • Meeting personal sales goals and aiding the team in achieving collective targets.
  • Maintaining an organized sales floor with properly displayed and labeled products.
  • Collaborating with the store management to participate in training sessions and employing effective sales strategies.


Key Competencies

The ideal candidate for this role should demonstrate:

  • Exceptional couture manners and empathy, reflecting Valentino’s values.
  • A human touch in customer engagement.
  • Comprehensive understanding and belief in the brand's story and mission.
  • Informed awareness about the brand's happenings, both locally and globally.
  • Team spiritedness and contribution to the store's overall operation.
  • A positive and friendly attitude, capable of forming relationships with customers and offering an enjoyable shopping experience.
  • The capability to swiftly identify customer needs and provide personalized advice based on their preferences and style.
  • Bilingual proficiency in French and English for effective communication with international clients.
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Sales Associate

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