Key responsibilities

• Contribution to turnover of the store through active selling.

• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’  attitude.  

• Be proactive in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers. 

• Be aware of commercial objectives, particularly around your metier on a larger scale. 

• Provide qualitative feedback on the product and service to the store management and merchandising teams.

• Deliver an outstanding service to clients.  

• Demonstrate good team spirit in the workplace and act as a team player.

• Show warmth, empathy, and confidence in decisions making, especially with objections 

• Stays calm and under pressure whilst also being adaptable and versatile 

• Act as a true ambassador of the House 

• Hold a high level of personal standards and take initiative where  necessary 

• Have an ability to challenge and constructively question the norm  

• Show resilience and composure 

• Show dependability (e.g.) in stock takes VM changes etc.  

• Problem-solving capabilities