Objective of the Role

As a Senior Client Advisor for Valentino, your mission is to enhance in-store business growth through outstanding clienteling and KPI performance. You'll achieve this by focusing on conversion rate, cross-selling, average transaction value (AVT), upselling, and strategic zoning.

Responsibilities

• In this role, you'll concentrate on three key areas: client relations, team support, and operations and visual tasks.
• Client Relations
• Mastering and leading the Client Journey
• Evoke customer emotion and desire to enhance client experience
• Engaging existing and potential clients as dictated by the weekly plan provided by Store Management
• Deliver excellent Valentino Couture service across all categories at all times
• Maintain a sales performance and KPIs above the store's average
• Assisting the Store Manager in developing external relations in line with the company's Customer Relationship Management (CRM) requirements
• Foster sales using partnership and 'one-to-one' appointment routines 

Team Support

• Motivate the team to explore unconventional sales opportunities
• Mentor team members on improving the Client Journey and KPI performance
• Actively participate in store meetings, sharing information, sales objectives, and KPIs

Operations and Visual Tasks

• Ensure adherence to Company procedures related to sales and after-sales processes
• Prevent potential stock issues by promoting information flow about product features
• Guarantee safety of valuable products, materials, and store furnishings
• Respect and enforce administration and operational procedures
• Stay updated on HQ visual criteria and ensure its correct implementation in-store
• Maintain order and cleanliness of windows and internal display 
• Take a proactive role in operational tasks, such as shipping/receiving, when required

Key Competencies

For success in this role, you should:

• Display couture manners, empathy, and embody Valentino’s values
• Incorporate a human touch and empathy in customer engagement
• Understand and believe in the brand's story and mission
• Stay informed about happenings in the brand's universe, both locally and globally
• Possess proven selling and clienteling skills
• Have strong product knowledge to support the team with sales, product maintenance, replenishment, and display tasks
• Be a team player and contribute to the store's overall operation
• Perform actions and tasks needed to respond to client requests and facilitate sales
• Apply consultative selling skills to secure sales, upsell, and cross-sell 
• Enrich customer experience and perceived value with brand storytelling.