This role offers significant growth opportunities, allowing you to shape the future of our private client division while expanding your expertise in high-end market strategies. Your responsibilities include managing exclusive client relationships, overseeing personalized services, and orchestrating bespoke events that reflect the brand.

At this brand, you will work alongside passionate professionals who value creativity and excellence. This unique position allows you to influence the luxury landscape, making a meaningful impact.

Responsibilities

• You shall lead a team dedicated to creating bespoke luxury experiences for our high-net-worth clients, ensuring an exceptional level of personalised service that aligns with our brand values.
• We expect you to develop comprehensive private client strategies, focusing on sales growth, customer satisfaction, and long-term engagement.
• You will coordinate exclusive events and tailor-made experiences for our private clients, enhancing their connection with our brand.
• We expect you to collaborate closely with the retail, marketing, design, and production teams to create unique offerings that reflect client preferences and market trends.
• You will manage a CRM Marketing Manager, and work together on offering guidance, training, and support to the Retail team to ensure the highest standards are met.
• You shall analyse client data and feedback to continuously improve service delivery and identify new opportunities for client engagement.
• You will manage confidential client information with the utmost discretion, adhering to all legal and ethical guidelines.
• We expect you to represent the brand at industry events and networking functions, showcasing our commitment to excellence in the private client sector.

Requirements

• You must possess exceptional client relationship management skills to ensure high levels of client satisfaction and retention.
• We require you to have a deep understanding of luxury market dynamics.
• Your ability to develop tailored private client strategies that align with our brand's unique value proposition is essential.
• You should demonstrate strong leadership qualities to effectively manage and inspire your team towards achieving set goals.
• We expect you to exhibit advanced negotiation skills for securing exclusive deals and partnerships that benefit our clients.
• You need to be adept at identifying new business opportunities and driving growth within the private client segment.
• Proficiency in utilising CRM systems to track client interactions and derive actionable insights is necessary for this role.
• Collaboration with other departments such as marketing and product development is crucial to create bespoke solutions for clients.