Renowned London based diamond jeweller, known for their distinctive aesthetic, bringing modernity to craftsmanship. Handcrafted in-house, their designs effortlessly fit into their clients’ jewellery wardrobes, to be worn today and passed down from one generation to the next. Their workshop reimagines a forgotten era of luxury in the most breathtakingly beautiful way, where clients are inspired to curate their own collections to reflect their unique personal style.

ROLE OVERVIEW:

The Retail Operations specialist supports the Store Operations Manager and the wider business in all activities related to inventory management and accuracy, retail operations and logistics.

RESPONSIBILITIES:

• Responsible for the accurate processing of inventory transactions across all store locations and between departments
• Together with the Store Operations Manager, run efficient and accurate monthly stocktakes
• Investigate any discrepancies that arise from stocktake, daily counts or other known inventory variances and ensure they are resolved
• Assist with daily store set up, pack down and cabinet counts
• Pick stock for replenishment and stock transfers as required by the sales team and Merchandising
• Pick stock for item loans, trunk shows or other events, accurately recording these in our ERP and receiving these back in. Arrange shipments as required
• Pick, pack and ship client orders both domestically and internationally
• Generate shipment documentation and commercial invoices for international shipments
• Liaise with customs brokers/couriers to facilitate customs clearance/shipment progress as required
• Back up for stock runner during absences or busy periods as required
• Support sales team with receipt and logging of client own pieces ensuring company processes are followed.
• Complete packaging stock checks and reporting as required

QUALIFICATIONS AND EXPERIENCE

Education & Experience:  

• At least 3 years’ experience in an inventory control back-office role within retail
• Knowledge of inventory management systems
• Experience shipping luxury goods
• Well versed in Microsoft Office Suite
• Prior experience in luxury goods preferred

IDEAL CANDIDATE

• Highly organised with thorough attention to detail
• Able to prioritise under pressure
• Good problem-solving skills
• Great initiative and can-do attitude
• Detail orientated