Introduction

As a Senior Stock Associate at Tory Burch, you will be responsible for supporting both front-of-house and back-of-house operations. This dynamic role may encompass duties such as acting as a greeter, cashier, runner, handling phone enquiries, as well as understanding and executing operational policies and procedures. You will also play an integral role in packing/unpacking shipments and organizing the stock room to facilitate product flow and smooth running of the store. The ideal candidate must be highly motivated, efficient, and flexible, with a knack for multi-tasking in a fast-paced environment with constantly changing priorities and exemplify leadership in-store.

Responsibilities 

• Uphold all sales and operational policies and procedures with an aim for excellence.
• Accurately execute all POS transactions and capture customer information.
• Develop thorough understanding and competency in store's radio communication and all other technology tools.
• Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
• Assist with operational and back-of-house activities, maintaining high standards of organization in storage areas.
• Prepare merchandise for the sales floor and facilitate communication about new receipts and inbound merchandise with the team.
• Attend to store maintenance needs and order supplies when necessary.
• Meet all deadlines such as IMRDs, damages, transfers, charge sends, etc.
• Adhere to all loss prevention policies and procedures to protect company assets.
• Multi-task and prioritize work effectively, with a keen attention to detail.
• Lead by example and model behaviour reflecting the company's core values.
• Manage conflicts appropriately, taking ownership for your part in the team dynamic.
• Show a high degree of maturity and integrity.
• Engage effectively with the leadership team to ensure effective store communications and execution of company guidelines.
• Identify opportunities to support the team in delivering a transformational customer experience.
• Contribute to a positive, fun, professional, and productive team atmosphere.

Customer Experience

• Provide transformational customer experiences by greeting and connecting with customers, offering beverages, providing iPads, and answering questions.
• Assist sales associates with seamless communication and follow-through on customer requests.
• Ensure a high level of customer service through extensive product knowledge and ownership.
• Process all POS transactions accurately, including ringing sales, wrapping merchandise, processing returns, applying discounts and promotions.
• Handle product runs to the floor, ship products to customers, and conduct transfers and markdowns as per Store Communications directives.
• Train on and understand the radio communication and all technology tools used in the store, using proper etiquette.
• Partner with the leadership team to address customer service issues, particularly related to product damages, repairs, exchanges, and concierge-like needs.
• Assist in fitting room activities.
• Answer the telephone using proper etiquette.

Brand Representation

• Communicate and understand the Tory Burch brand philosophy and lifestyle, and represent this to customers and each other.
• Emulate the brand aesthetic with a strong sense of fashion and an enthusiastic attitude.
• Maintain all brand and operating standards to ensure brand consistency.
• Assist in maintaining store presentation standards, including replenishment, folding and acting swiftly during down-times and peak business periods.
• Utilize in-store technology to transform every customer's experience.

Required Experience and Qualifications

• 2-4 years of experience in an operations or stock position
• Prior experience in a luxury or clientele environment
• Strong written and verbal communication skills
• Ability to lift heavy boxes (30lbs)
• Strong technology skills including Microsoft Office and POS Systems
• Excellent time management and prioritization skills.