Byredo

"Beauty can be many things to many people. Our job is to inspire people to be themselves." - Ben Gorham, Founder of Byredo.

Established in Stockholm in 2006, the European luxury brand Byredo aims to translate memories and emotions into products and experiences. Byredo offers a diverse range of products such as fragrances, makeup, and ByProduct – the brand's non-beauty project category. Byredo redefines the luxury world through an emotion-led approach, presenting a vast and limitless brand universe. Operating in more than 40 countries via an exclusive network and with a growing online presence, Byredo focuses on Ecommerce activities. The brand's philosophy emphasizes creativity to develop timeless, meaningful, and inspirational products. Byredo thrives on talent over profiles, experience over education, and diversity over boundaries, focusing on powerful teams driving company growth. Embracing a culture of continuous learning, Byredo goes beyond business objectives.

About the Job

The Byredo Client Advisor serves as a key brand ambassador, ensuring client satisfaction and loyalty in the fragrance, beauty, and luxury goods sectors. They contribute significantly to store sales and meet qualitative and quantitative objectives.

Sales

• Stay up-to-date with market trends and monitor competition.
• Manage and optimize each step of the sales process.
• Perfectly execute the Byredo client experience and selling ceremony.
• Welcome and recognize regular customers.
• Identify and address both expressed and hidden customer needs.
• Present and add value to the product range.
• Describe and recommend products contextually.
• Address customer requirements and respond to additional requests.
• Promote cross-selling and additional sales to exceed KPI objectives, ensuring top-quality sales and client experience.

Job Description

• Ensure customer loyalty by collecting customer information via appropriate tools.
• Accompany customers to the cash counter, prepare packaging, and manage payment.
• Thank customers, assist them to the exit, and replace sold items where applicable.
• Participate in regular store meetings and contribute to the retail action plan.

Customer Management and CRM

• Capture customer data into the company's CRM tool to maintain and develop relationships.
• Create and consult customer profiles, leveraging the CRM tool for long-term connections.
• Manage customer portfolios through personalized clienteling activities.
• Ensure after-sale services maintain customer satisfaction and brand loyalty.
• Address complaints with managerial support as needed.
• Utilize all customer contacts to promote both the Brand and the Product.
• Convey collected customer information to management.
• Follow-up on customer requests.
• Host appointments for makeup consultations.

Product

• Engage in in-store product presentations across all categories.
• Maintain in-depth knowledge of all products in the assigned range and stay updated on the complete store inventory.
• Forward customer feedback to Store Management.
• Ensure proper management of store products, including cleaning, care, and replacement.

Visual Set-Up

• Maintain perfect product display conditions according to company guidelines and suggest corrections to enhance sales.

Stockroom

• Be aware of available stock to maximize sales.
• Assist in receiving stock and maintaining the stockroom per standards.
• Participate proactively in year-end, sector, and rotational stock take processes by product category.

Thefts / Losses

• Stay vigilant to prevent thefts, assisting colleagues when necessary.
• Perform cycle counts accurately and report discrepancies to supervisors.
• Promptly inform direct supervisors of any loss.

What We’re Looking For in Our Next Team Member

• Significant experience in luxury, fragrance, or beauty brands.
• Background as a makeup specialist is a plus.
• Sales-driven with a client-centric approach.
• Excellent interpersonal skills and good listening ability.
• Experience in maintaining continuous client relationships.
• Open-minded, focused, and self-initiated.
• Open to feedback and clear communication with colleagues and managers.
• Flexible in working hours and adaptable to various tasks.

What We Expect You to Bring to Byredo

• Sales-driven, social, open, and ambitious team player with drive and optimism.
• Fluency in both English and French; additional languages are a plus.

Our Commitment to You

• Onboarding into a fantastic sensorial adventure.
• Flexible and agile working environment with great colleagues.
• Encouragement of a test & learn mindset.
• Ability to measure your impact and success.