Delivers on-brand customer journey, exceptional customer service and product demos, including in cross-sales and up-sales positions with a focus on curating long-lasting customer relationships • Uses qualitative monitoring to update CRMs with a view to personalising customer service • Coaches and fosters open communications with team members, and steers teams in services • Delivers the epitome of luxury product knowledge and world-class customer services at pace • Acted as a brand ambassador to build relationships with VIP clientele • Leads VM refreshes in line with VM plans / guidance to maximise profitability • Resolves escalated queries and complaints from customers with focus on positive resolutions.

Tasked with the training, induction and development of new starters and junior colleagues as a key support to the Retail Manager • Deputised for the managers, hosts morning briefings to align the team to key priorities • Supported management in their absence, prepares periodic sales report for Gucci & Harrods • Delivered the ultimate in Gucci branded customer experience that inspires brand loyalty • Used CRM insight/data to work with managers on innovations in the shopper journey • Collaborated on changes in the stockroom and retail floor to increase efficiency • Aided with stock audits and sales reconciliations to ensure 100% accuracy in reporting • Optimised loans/returns appointments, new repair sales (kering service) and reconciles for errors.