Promote retail excellence ensuring high standards in retail operations:

• Understand and comply with the Maison security and operational procedures (POS, cash handling, product handling, inventory control, after sales, gifting, etc.) as well as promoting their understanding and respect to the rest of the team.
• Follow current processes to ensure efficiency and effectiveness.
• Develop deep understanding and knowledge of brand and products and share with the team to elevate client experience.
• Contribute to the constant improvement of the client experience through her suggestions: analyze and supervise mystery shopping results.
• Responsible for merchandising, supply ordering, communication of stock needs, replacement of missing visuals and maintenance.
• Ensure store atmosphere upholds the Maison image.
• Provide retail excellence best practices regularly during team meetings and one to one.
• Inspire adoption of the new tools, encourage and monitor the progression on CRM KPIs such as prospect data collection, liaise with the CRM department on all client actions, extractions, and maintaining a clean database.
• Relay the importance of client data and its opportunities to the team alongside the CRM team and encourage the team to maximize the tool.

Support with requests and operational procedures:

• Follow all given procedures and implement them into daily operations without fail.
• Be knowledgeable of all guidelines and relay incoming new information to the team without delay.
• Be able to operate till functions and ensure smooth operations with all services like dispatch, maintenance, and transaction team, etc.
• Oversee that processes are respected by the team; identify and report to the store director every breach and difficulty met to set areas of improvement, training needs, and individual follow-up.
• Support PR-related activities like photo shoots and/or other in-store actions like events, special client appointments, etc.
• Be the point of contact for operations and management when the Store Director is not in-store, ensuring to foster a relationship of trust and cooperation.
• Support and accompany the sales team:
• Interim point of contact for the team while the Store Director is away.
• Be of support for the team in all aspects, from client to sales needs.
• Be instrumental in the onboarding process of new starters and off-boarding of leavers.
• Identify training needs and report them to the Store Director.
• Responsible for coordinating the annual training calendar (locally and abroad).
• Foster a strong team spirit with all UK boutiques and teams.
• Promote the culture of the Maison internally and externally.

Provide administrative support:

• Support with weekly/monthly/quarterly reports.
• Support with ROTA.
• Manage specific projects that the Store Director will delegate.
• Support the Store Director in reporting all the relevant information to the Headquarters and ensure to share the information with the staff.
• Implement action plans defined with the HQ and Store Director follow-up at store level.